Life Time
MembershipConcierge
Neural analysis suggests this role is
optimal for Entry candidates.
“Membership Concierge at Life Time. Skills: Customer service. Operates as first point of contact for members and guests. Receives and facilitates incoming phone calls from members and guests”
What You'll Achieve.
Delivers the highest quality customer service to all members and guests; Ensuring everyone who visits Life Time feels welcomed and valued; Building value-based relationships which increases member loyalty; Assists them in meeting their healthy way of life goals; Creating extraordinary experiences
Industry & Context.
Must be able to stand for 4 hours at a time
What They're Looking For.
Must Have
Minimum of 6 months service/reception experience, Complete Concierge Certification upon hire, Must work a minimum of 15 hours per week, Commitment to serve others, Ability to multi-task and deliver high quality customer service in a fast-paced environment, Must have good verbal communication, Must be able to stand for 4 hours at a time
Nice to Have
HS graduate or equivalent preferred
What You'll Do.
Operates as first point of contact for members and guests
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming
Assists members with transactions and general account changes
How You'll Work.
Communication Scope
Effective communication skills; Good verbal communication
Full Job Description
**_Position Summary_** The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals. **_Job Duties and Responsibilities_** * Operates as first point of contact for members and guests * Receives and facilitates incoming phone calls from members and guests * Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies * Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences * Assists members with transactions and general account changes ** _Position Requirements_** * Minimum of 6 months service/reception experience * Complete Concierge Certification upon hire * Must work a minimum of 15 hours per week * Commitment to serve others * Effective communication skills * Passion for living a healthy way of life * Ability to multi-task and deliver high quality customer service in a fast-paced environment * Must have good verbal communication * Must be able to stand for 4 hours at a time ** _Preferred Requirements_** * HS graduate or equivalent preferred ** _Benefits_** All team members receive the following benefits while working for Life Time: * A fully subsidized membership * Discounts on Life Time products and services * Registered Retirement Savings Plan (RRSP) with company discretionary match * Training and professional development * Paid time off where required by law Full-time Team Members are eligible for additional benefits, including: * Extended Healthcare coverage * Life insurance * Adoption assistance # ** _Pay_** This is an hourly position with wages starting at $17.60 a
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