Tide
Finance / FinServ
MemberSupportAgent-French
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Support Agent - French at Tide. Skills: French language proficiency, English language proficiency, Customer support, Problem-solving. Helping businesses in France to become success stories. Providing around the clock support”
What You'll Achieve.
Helping businesses in France to become success stories every day; Save businesses time and money every day; Delivering fast and fluid support is key to achieving this
Industry & Context.
Passion for solving customer problems; Finding novel ways to solve difficult problems; Tackling tough banking challenges
What They're Looking For.
Must Have
Excellent spoken and written French skills, Good spoken and written English skills, Confidence talking with our customers to help them get the most from their current account, An eye for identifying recurring issues and the initiative to help create new workflows to solve them, Really organisational skills
Nice to Have
Some experience working in customer service for the finance industry, Some experience working in startups
What You'll Do.
Helping businesses in France to become success stories
Providing around the clock support
Delivering fast and fluid support
Solving problems quickly
Giving clear and honest advice
Spotting patterns to identify and highlight areas that can be improved
Juggling priorities to ensure that members get the best support experience
Tackling tough banking challenges such as unfamiliar transactions
Mentoring new members of the team
Supporting new team members with wisdom and experience
Helping out with common back office tasks
How You'll Work.
Team & Collaboration
Help mentor new members of the team; Support new members of the team with your wisdom and experience
Communication Scope
Excellent spoken and written French skills; Good spoken and written English skills; Confidence talking with our customers
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE As a Customer Service Specialist with French, you would be helping businesses in France to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. As a Customer Service Specialist with French you will: Spot patterns, enabling you to quickly identify and highlight areas that can be improved Juggle priorities to ensure that members get the best support experience Tackle tough b
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