Careers at Tide
Banking, Financial Services, and Insurance
MemberSupportAgent(Bengali)
“Member Support Agent (Bengali) at Careers at Tide. Skills: Bengali language, Customer support, Problem-solving. Help businesses succeed. Provide around the clock support”
Industry & Context.
Passion for problem-solving; Finding solutions to difficult situations
What They're Looking For.
Must Have
Proficient in Bengali language (read and speak), Excellent spoken and written English skills, Understand and have worked with customer satisfaction metrics, Attend to all the customer queries, comments and concern posted to the company social media platform, Review all social media posts for accuracy, Confident talking with our customers to help them get the most from their current account, Passion for problem-solving and finding solutions to difficult situations, Look out for recurring issues and help create new workflows to solve them, Organisational skills, Excellent computer skills
Nice to Have
Experience working in customer service for the finance industry, Some experience working in startups
What You'll Do.
Help businesses succeed
Provide around the clock support
Deliver fast and fluid support
Solve problems quickly
Give clear and honest advice
Spot patterns and highlight improvements
Juggle priorities for best support experience
Get to grips with banking challenges
Mentor new team members
Support with wisdom and experience
Help with common back office tasks
How You'll Work.
Team & Collaboration
Help mentor new members of the team; Support new members with wisdom and experience
Communication Scope
Excellent spoken and written English skills
Applying for this Member Support Agent (Bengali) role?
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