Access Credit Union
MemberSolutionsCentreRepresentative(Part-Time,Permanent)
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“Member Solutions Centre Representative (Part-Time, Permanent) at Access Credit Union. Skills: financial service, customer service, sales. Create positive impressions for members. Resolve member problems and inquiries”
What You'll Achieve.
achievement of business development objectives
Industry & Context.
Ability to prioritize using sound judgment to make timely and effective decisions
What They're Looking For.
Must Have
Grade 12 diploma or equivalent, Minimum of 1-year previous experience in customer/member service role, Knowledge of Access Credit Union’s products and services, Demonstrated desire to serve others in a friendly and professional manner, Ability to identify and willingness to act upon sales and service opportunities, interpersonal and communication skills, both verbal and written, Ability to work in fast-paced environment and perform well under pressure, Ability to prioritize using sound judgment to make timely and effective decisions, Proficient computer skills, Ability to follow standardized policies and procedures, Attention to detail with high degree of accuracy, Basic knowledge of risk management within the financial industry
Nice to Have
experience within a contact centre or financial service preferred, Business Administration or other post-secondary education would be considered an asset
What You'll Do.
Create positive impressions for members
Resolve member problems and inquiries
Maintain knowledge of credit union policies
Proactively respond and cross-sell products
Utilize open-ended questions
Refer to credit union specialists
Set up appointments with staff
Set up online banking
Process non-registered and registered investment instructions
Balance electronic ledger daily
How You'll Work.
Team & Collaboration
Maintain open communication and cooperation with various Access Credit Union department staff; Work collaboratively with other team members to achieve organizational objectives; Actively participate in meetings, planning and training initiatives
Communication Scope
interpersonal and communication skills, both verbal and written
Full Job Description
# **Grow your career with one of Manitoba 's Top Employers since 2014.** At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. **At Access Credit Union, our values are straightforward:** * Do good * Be better * Own it * Move forward The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services. **Key Responsibilities and Accountabilities** * Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union. * Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication. * Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention. * Proactively respond, identify and cross-sell products and service using an advice-based approach * Utilize open-ended questions and techniques to overcome business objections * Refer to the appropriate credit union specialist for lending and wealth management inquiries * Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch. * Set up online banking for personal memberships; reset passwords an
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