Access Credit Union
MemberSolutionsCentreRepresentative(Fulltime,Permanent)
“Member Solutions Centre Representative (Full-time, Permanent) at Access Credit Union. Skills: Member service, Financial products, Sales. Create positive impressions. Build member relationships”
What You'll Achieve.
Contributes positively to the achievement of business development objectives
Industry & Context.
Resolve member problems/inquiries
What They're Looking For.
Must Have
Grade 12 diploma or equivalent, Minimum of 1-year previous experience in customer/member service role, Knowledge of Access Credit Union’s products and services, Demonstrated desire to serve others in a friendly and professional manner, Ability to identify and willingness to act upon sales and service opportunities, interpersonal and communication skills, both verbal and written, Ability to work in fast-paced environment and perform well under pressure, Ability to prioritize using sound judgment to make timely and effective decisions, Proficient computer skills, Ability to follow standardized policies and procedures, Attention to detail with high degree of accuracy, Basic knowledge of risk management within the financial industry
Nice to Have
experience within a contact centre or financial service preferred, Business Administration or other post-secondary education would be considered an asset
What You'll Do.
Create positive impressions
Build member relationships
Resolve member problems/inquiries
Maintain thorough knowledge of policies
Adhere to credit union policies
Proactively respond to inquiries
Identify and cross-sell products
Use an advice-based approach
Utilize open-ended questions
Overcome business objections
Refer to credit union specialist
Set up appointments with staff
Contact members on behalf of departments
Set up online banking
Provide walkthroughs with members
Maintain open communication
Cooperate with department staff
Process investment instructions
Complete day-to-day tasks
Balance electronic ledger
Work collaboratively with team members
Achieve organizational objectives
Actively participate in meetings
Participate in planning
Participate in training initiatives
Share information and ideas
How You'll Work.
Team & Collaboration
Work collaboratively with other team members to achieve organizational objectives; Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment; Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success
Communication Scope
interpersonal and communication skills, both verbal and written
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