Harvard University
Financial Services
MemberServicesRepresentative
“Member Services Representative at Harvard University. Skills: Member services, Cash handling, Customer service. Process deposits, withdrawals, loan payments. Process stop payments”
What You'll Achieve.
Increase sales of Harvard FCU products and services through referrals
Industry & Context.
Ability to problem solve
Occasional early Saturday hours on a rotational basis, Attendance at late meetings/events may be required, Willing to travel to all branch locations in Boston, Cambridge and Somerville, Comfort working in a diverse and multicultural environment, Must be willing to travel to all branch locations in Boston, Cambridge and Somerville, Credit check, Criminal background check, Education verification, Identity verification, Prohibited Parties (OFAC) check
What They're Looking For.
Must Have
One-year relevant training and cash handling experience
Nice to Have
Proven customer service skills, Ability to problem solve, Outgoing personality, Excellent interpersonal skills, Excellent communication skills, Excellent computer skills, Willingness to learn
What You'll Do.
Process stop payments
Process consumer loan applications
Order coupon payment books
Balance daily teller drawer
Balance cash recyclers
Oversee daily branch settlement
Handle basic member issues
Counsel members with specific requests
Refer members to Senior MSR or manager
Process cash advances
Perform payroll maintenance
Schedule payments and transfers
Open savings and checking accounts
Open certificates and IRA accounts
Process IRA transfers and rollovers
Assist members with wire transfers
Assist with ATM terminal balancing
Complete deposit verifications
Complete address changes
Process written inquiries
Perform foreign currency sales
Process check collection
Service the coin machine
Provide branch telephone coverage
Maintain neat workstation
Assist in maintaining branch appearance
Resolve teller problems
Maintain quality member service
Increase sales of Harvard FCU products
Develop knowledge of Harvard FCU accounts
Develop knowledge of Harvard FCU services
Complete in-house training sessions
Complete recommended training programs
Develop knowledge of Credit Union systems
Complete annual BSA training
Report suspicious activity
Perform OFAC inquiries
Follow Branch Robbery Procedures
How You'll Work.
Team & Collaboration
Collaborative partnerships with schools; Primary resource for tellers
Communication Scope
Excellent communication skills
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