Harvard University
Financial Services
MemberServicesRepresentative
“Member Services Representative at Harvard University. Skills: Member services, Financial transactions, Customer support. Process deposits, withdrawals, loan payments. Process stop payments”
What You'll Achieve.
Maintaining quality level of member service; Increasing sales of Harvard FCU products and services
Industry & Context.
Ability to problem solve
Occasional early Saturday hours on a rotational basis, Attendance at late meetings/events may be required, Willing to travel to all branch locations in Boston, Cambridge and Somerville, Comfort working in a diverse and multicultural environment, Must be willing to travel to all branch locations in Boston, Cambridge and Somerville, Credit check, Criminal background check, Education verification, Identity verification, Prohibited Parties (OFAC) check
What They're Looking For.
Must Have
One-year relevant training, Cash handling experience
Nice to Have
Proven customer service skills, Ability to problem solve, Outgoing personality, Excellent interpersonal skills, Excellent communication skills, Excellent computer skills, Willingness to learn
What You'll Do.
Process stop payments
Process consumer loan applications
Balance daily teller drawer
Oversee daily branch settlement
Handle member issues and complaints
Process cash advances
Perform payroll maintenance
Open savings and checking accounts
Process IRA transfers and rollovers
Assist members with wire transfers
Balance ATM terminals
Complete deposit verifications
Process address changes
Provide branch telephone coverage
Maintain workstation cleanliness
Assist in maintaining branch appearance
How You'll Work.
Team & Collaboration
Primary resource for tellers in resolving problems; Increase sales of Harvard FCU products and services through referrals
Communication Scope
Excellent communication skills
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