Georgia's Own Credit Union
Credit Union
MemberServicesRepresentative
“Member Services Representative at Georgia's Own Credit Union. Skills: Member Services, Telephone support, Account management. Provide phone service regarding savings accounts. Provide telephone service for checking accounts”
Industry & Context.
Problem resolution
Must be able to communicate face to face or through technology with or without reasonable accommodation, Employee will be in an office environment, Employee will be asked to sit and stand for various increments of time, Lift/push up 10 lbs, Clerical office duties on various forms of technology are required, NMLA registration pertaining to the SAFE ACT must be kept current, Notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry
What They're Looking For.
Must Have
High School Diploma or Equivalent, One to Two years work of related experience, Excellent verbal communication skills for telephone member contact, basic level math skills, Proficient use of PC and all technology required for job function, Ability to take direction and follow through on assigned tasks, Excellent organizational skills, Ability to work in a team environment, Ability to deal with member reaction in adverse situations
What You'll Do.
Provide phone service regarding savings accounts
Provide telephone service for checking accounts
Provide phone service regarding loans
Provide phone service regarding Savings Certificates and IRA accounts
Provide phone service regarding VISA
Provide phone support regarding Online Banking
Provide phone support regarding ATM and Debit Cards
Process Check By Phone loan payments
Provide general information on promotions
contests and Credit Union happenings
How You'll Work.
Team & Collaboration
Ability to work in a team environment
Communication Scope
Excellent verbal communication skills for telephone member contact
Applying for this Member Services Representative role?
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