MemberServicesRepresentative

Associate's degree OR two years of experience in customer service, a call center environment, benefits administration, technical bookkeeping, accounting, auditing, claims adjusting, eligibility determination or reviewing and analyzing requests for determination of retirement benefits or other related benefits OR an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience., Excellent customer service and communication skills., Knowledge of basic office procedures and equipment, including multi-functional copiers, Medium to high skill level in Microsoft 365, Comfortable using online applications, databases, and software., Skill in arithmetic reasoning and able to perform basic to complex calculations., Ability to apply policies and procedures to complex problems based on laws, rules and regulations., Ability to follow basic to complex oral and written instructions in detail and with accuracy., Ability to prepare, understand and interpret written materials., Ability to adapt and solve problems when completing tasks and projects., Detail-oriented, organized, self-motivated, and committed to continuous improvement in the workplace., Ability to establish and maintain effective working relationships with work as part of a team., Ability to prioritize work and adapt to workload changes., Familiarity with the principles and practices of cross training, coaching, mentoring and transferring knowledge of benefit calculations to other staff members., Ability to apply policies and procedures to complex problems based on laws, rules and regulations.