Sequoia
Insurance
MemberServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Services Coordinator at Sequoia. Skills: Customer Success, Client Relationships, Customer Retention, Customer Satisfaction, Value Realization. Serve as escalation point. Resolve discrepancies”
Industry & Context.
Troubleshooting; Analyze data; Spot issues
What They're Looking For.
Must Have
5+ years professional experience, Bachelors degree, Excellent communication skills, Excellent organization skills, Excellent interpersonal skills, Solutions-oriented team player, Takes initiative, Accountable for results, Detail-oriented thinker, Process-oriented thinker, Prioritize tasks, Troubleshooting skills, Analyze data, Spot issues, Passion for client service, Commitment to client service, Investigative skills, Follow through, Track issues, Resolve issues
Nice to Have
Experience with Salesforce, Basic knowledge of health insurance carriers, Basic knowledge of salary performance-based bonus programs, Basic knowledge of comprehensive benefits package
What You'll Do.
Serve as escalation point
Resolve discrepancies
Resolve enrollment problems
Troubleshoot enrollment discrepancies
Correct enrollment discrepancies
Request retroactive enrollment changes
Collaborate on processes
Process manual enrollments
How You'll Work.
Team & Collaboration
Internal teams; Carrier partners; Enrollment vendor
Full Job Description
Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com http://Sequoia.com or follow us on LinkedIn https://www.linkedin.com/company/sequoia-tpi/%22%20/t%20%22_blank to learn more. Who We Are: For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We’re in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward. Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement. The Opportunity: The Member Services Coordinator is a detail-oriented, investigative, and organized member of a small but mighty team. You will work with several internal teams to ensure enrollments are processed accurately and on time for clients who need manual processing. You will also build relationships with several of our carrier partners and third-party enrollment vendor to ensure enrollments are processed and discrepancies are resolved. You'll be a self-starter using your analytical skills to recognize issues and patterns in en
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