Mountain America

Financial Services

MemberServiceRepresentative(Teller)

$0–0k Meridian, Idaho, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Member Service Representative (Teller) at Mountain America. Skills: Member service, Sales goals, Transaction processing. Provide exceptional member service. Assess member needs”

What You'll Achieve.

Achieve credit union objectives; Meet sales goals; Meet service goals

Industry & Context.

Financial Services
Problems you'll solve

Resolve problems

Eligibility Requirements

Lift up to 10 pounds consistently, Lift up to 50 pounds occasionally

What They're Looking For.

Must Have

Six months customer service experience, Valid driver's license

Nice to Have

Industry experience preferred

What You'll Do.

Provide exceptional member service

Assist in transactions

Service existing accounts

Explain products and services

Recognize member needs

Cross-sell products and services

Increase member satisfaction

Increase account retention

Provide additional consultation

Resolve member problems

Follow up with members

Initiate wire transfers

Initiate cashiers checks

Initiate cash advances

Process IRA transactions

Process certificates of deposit

Process savings bonds

Place appropriate check holds

Process fraud disputes

Process transactions accurately

Process transactions efficiently

Assist in opening procedures

Assist in closing procedures

Maintain branch security

Represent credit union professionally

Respond to communication timely

Complete product knowledge courses

Comply with regulations

How You'll Work.

Communication Scope

Verbal communication; Written communication

Full Job Description

# **Please reference the schedule and minimum qualifications listed below before applying.** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner. # **_Job Summary_** At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. # **_Job Description_** **LOCATION** Meridian - Franklin Road Branch: 55 E Franklin Rd Meridian, ID 83642 **SCHEDULE** Full Time; Monday – Friday 8:40am – 6:15pm Rotating Saturdays 8:40am – 2:15pm At Mountain America, we are committed to taking care of all our employees. * Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives * Performance reviews with opportunities to increase compensation * Excellent medical and dental benefits with minimal employee contribution (full time employees) * Paid time off, volunteer time off, and paid holidays * Matching 401K * Tuition assistance * Professional development * And more! To be effective, an individual must be able to perform each job duty successfully. **Member Focus** * Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives. * Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources,

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