Mountain America
Financial Services
MemberServiceRepresentative(Teller)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Service Representative (Teller) at Mountain America. Skills: Member service, Sales goals, Transaction processing. Provide exceptional member service. Assess member needs”
What You'll Achieve.
Achieve credit union objectives; Meet sales goals; Meet service goals
Industry & Context.
Resolve problems
Lift up to 10 pounds consistently, Lift up to 50 pounds occasionally
What They're Looking For.
Must Have
Six months customer service experience, Valid driver's license
Nice to Have
Industry experience preferred
What You'll Do.
Provide exceptional member service
Assist in transactions
Service existing accounts
Explain products and services
Recognize member needs
Cross-sell products and services
Increase member satisfaction
Increase account retention
Provide additional consultation
Resolve member problems
Follow up with members
Initiate wire transfers
Initiate cashiers checks
Initiate cash advances
Process IRA transactions
Process certificates of deposit
Process savings bonds
Place appropriate check holds
Process fraud disputes
Process transactions accurately
Process transactions efficiently
Assist in opening procedures
Assist in closing procedures
Maintain branch security
Represent credit union professionally
Respond to communication timely
Complete product knowledge courses
Comply with regulations
How You'll Work.
Communication Scope
Verbal communication; Written communication
Full Job Description
# **Please reference the schedule and minimum qualifications listed below before applying.** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner. # **_Job Summary_** At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. # **_Job Description_** **LOCATION** Meridian - Franklin Road Branch: 55 E Franklin Rd Meridian, ID 83642 **SCHEDULE** Full Time; Monday – Friday 8:40am – 6:15pm Rotating Saturdays 8:40am – 2:15pm At Mountain America, we are committed to taking care of all our employees. * Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives * Performance reviews with opportunities to increase compensation * Excellent medical and dental benefits with minimal employee contribution (full time employees) * Paid time off, volunteer time off, and paid holidays * Matching 401K * Tuition assistance * Professional development * And more! To be effective, an individual must be able to perform each job duty successfully. **Member Focus** * Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives. * Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources,
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