Access Credit Union
MemberServiceRepresentative(FullTime,9MonthTerm)
“Member Service Representative (Full-Time, 9 Month Term) at Access Credit Union. Skills: Member service, Relationship management, Sales, Communication. Process financial services. Balance transactions daily”
What You'll Achieve.
Achieve organizational and department objectives; Support branch and organization goals
Industry & Context.
Resolve routine problems; Prioritize using sound judgment; Make timely and effective decisions
9 Month Term
What They're Looking For.
Must Have
Grade 12 diploma or equivalent, Minimum of 1-year previous experience in customer/member service role, Demonstrated desire to serve others in a friendly and professional manner, Ability to identify and willingness to act upon sales and service opportunities, Strong interpersonal and communication skills, both verbal and written, Attention to detail with high degree of accuracy, Ability to work in fast-paced environment and perform well under pressure, Ability to prioritize using sound judgment to make timely and effective decisions, Knowledge of Access Credit Union’s products and services, Ability to follow standardized policies and procedures, Basic knowledge of risk management within the financial industry, Proficient computer skills
Nice to Have
Business Administration or other post-secondary education, Additional experience and/or development from the Member Services Representative (MSR) position
What You'll Do.
Process financial services
Balance transactions daily
Resolve member account problems
Adhere to security procedures
Meet balancing targets
Respond to member inquiries
Understand member financial situation
Maintain knowledge of policies
How You'll Work.
Team & Collaboration
Maintain open communication with staff; Work collaboratively with team members; Participate in meetings and training
Communication Scope
Interpersonal skills; Communication skills; Verbal communication; Written communication
Applying for this Member Service Representative (Full-Time, 9 Month Term) role?
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