Ent Credit Union
Financial Services
MemberServiceRepresentative
“Member Service Representative at Ent Credit Union. Skills: Member service, Product knowledge, Sales referrals. Provide quality member service. Perform accurate transactions”
What You'll Achieve.
Drive member satisfaction; Drive member retention
Industry & Context.
What They're Looking For.
Must Have
High School Diploma/G.E.D. or Equivalent, 6+ months Customer Service experience in Financial Services or Retail Delivery
Nice to Have
6+ months Sales experience, Able to use 10-Key by touch
What You'll Do.
Provide quality member service
Perform accurate transactions
Create new member accounts
Maintain account files
Follow Service Center Control Manual procedures
Maintain knowledge of products
Provide referrals to products
Comply with safety standards
Comply with service standards
Comply with Credit Union Policies
Comply with Procedures documents
Comply with financial regulations
Meet job training requirements
Follow Cash Control Policy
Adhere to Ent policies
Adhere to BSA regulations
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Professional communication
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