Access Credit Union
MemberServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Member Service Representative at Access Credit Union. Skills: Member service, Relationship management, Sales, Communication. Process financial services. Balance transactions daily”
What You'll Achieve.
Achieve organizational and department objectives; Support branch and organization goals
Industry & Context.
Resolve routine problems with member accounts
What They're Looking For.
Must Have
Grade 12 diploma or equivalent, Minimum of 1-year previous experience in customer/member service role, Demonstrated desire to serve others in a friendly and professional manner, Ability to identify and willingness to act upon sales and service opportunities, Strong interpersonal and communication skills, both verbal and written, Attention to detail with high degree of accuracy, Ability to work in fast-paced environment and perform well under pressure, Ability to prioritize using sound judgment to make timely and effective decisions, Knowledge of Access Credit Union’s products and services, Ability to follow standardized policies and procedures, Basic knowledge of risk management within the financial industry, Proficient computer skills
Nice to Have
Business Administration or other post-secondary education, Additional experience and/or development from the Member Services Representative (MSR) position
What You'll Do.
Process financial services
Balance transactions daily
Resolve member account problems
Adhere to security procedures
Meet balancing targets
Respond to member inquiries
Understand member financial situation
Maintain knowledge of policies
How You'll Work.
Team & Collaboration
Maintain open communication and cooperation with other staff; Work collaboratively with other team members; Actively participate in meetings, planning and training initiatives
Communication Scope
Verbal communication skills; Written communication skills
Full Job Description
# **Grow your career with one of Manitoba 's Top Employers since 2014.** At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. **At Access Credit Union, our values are straightforward:** * Do good * Be better * Own it * Move forward The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union. **Key Responsibilities & Accountabilities ** **Member Services** * Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing. * Balance transactions including ATM, night deposits and the cash drawer on a daily basis. * Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff. * Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions. * Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets. * Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email). * Understand and uses knowledge of member's financial situation to effectively position the value of products and servic
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