Redwood Credit Union
Financial Services
MemberServiceCenterRepresentative(CLOSER3:00pm-8:00pm)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Service Center Representative (CLOSER 3: 00pm-8: 00pm) at Redwood Credit Union. Skills: Member Service, Sales, Efficiency, Support. perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions. Answer the telephone within established performance and service guidelines”
What You'll Achieve.
Attain individual and departmental goals and objectives as established in the MSC performance standards
Industry & Context.
Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions
Ability to work a rotating schedule which will include working on Saturdays, Ability to talk on the phone, Ability to stand, bend, stoop, sit, walk, twist and turn, Ability to lift up to 15 pounds, Ability to use a computer keyboard and calculator, Work environment is majority of the time is spent sitting at a desk
What They're Looking For.
Must Have
Knowledge of modern office methods, practices and procedures, Skill in the operation of a personal computer with Internet and Intranet access in a Windows environment, Demonstrated Member service skills, Ability to cross-sell products and services to meet Member needs, Ability to make mathematical computations, Ability to type 40 words per minute, Ability to communicate effectively both verbally and in writing, Ability to establish and maintain effective working relationships with a diverse group of people, Ability to work a rotating schedule which will include working on Saturdays
Nice to Have
combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of call center, retail or clerical experience in a customer service environment
What You'll Do.
perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions
Answer the telephone within established performance and service guidelines
Complete phone transactions accurately and efficiently
Disseminate and provide education of lending
CUSO and membership information to callers
Ensure problem ownership in an effort to protect the Member experience by researching Member problems
complaints and questions
Responding with thorough
and accurate information through oral and/ or written communication
or by directing them to the appropriate department or person for assistance
Provide basic level technical support of our online and Mobile banking platforms
Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards
Attain individual and departmental goals and objectives as established in the MSC performance standards
Cross-sells Credit Union products and services
Demonstrate efficiency by maintaining professional control of member conversation
and follow accurate procedures
Post and balance daily work and maintain proper documentation
Utilize online manuals and knowledge repository as a resource
Complete departmental and back-office tasks as assigned including typing routine letters and/or documents
Compile data and complete work related to departmental reports
make and check routine calculations
Perform all functions in a security conscientious manner
Attend department meetings and contribute information as is appropriate
How You'll Work.
Team & Collaboration
Ability to establish and maintain effective working relationships with a diverse group of people; directing them to the appropriate department or person for assistance; Attend department meetings and contribute information as is appropriate
Communication Scope
Ability to communicate effectively both verbally and in writing; oral and/ or written communication
Full Job Description
## Description Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, who will perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions. Key Responsibilities Service: o Answer the telephone within established performance and service guidelines. o Complete phone transactions accurately and efficiently. o Disseminate and provide education of lending, CUSO and membership information to callers. o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance o Provide basic level technical support of our online and Mobile banking platforms o Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards. Sales & Efficiency: o Attain individual and departmental goals and objectives as established in the MSC performance standards. o Cross-sells Credit Union products and services. o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures. Support: o Post and balance daily work and maintain proper documentation. o Utilize online manuals and knowledge repository as a resource o Complete departmental and back-office tasks as assigned including typing routine letters and/or documents. o Compile data and complete work related to departmental reports. o Maintain files, post records, make and check routine calculations o Perform all functions in a security conscientious manner. o Attend department meetings and contribute information as is appropriate. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):
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