Redwood Credit Union
Financial Services
MemberServiceCenterRepresentative
“Member Service Center Representative at Redwood Credit Union. Skills: Member service, Cross-selling, Transaction processing. Answer telephone. Complete phone transactions”
What You'll Achieve.
Attain individual goals; Attain departmental goals
Industry & Context.
Problem research
Work on Saturdays, Rotating schedule
What They're Looking For.
Must Have
High school diploma or equivalent, 2 years call center experience, 2 years retail experience, 2 years customer service experience, Type 40 words per minute, Ability to work rotating schedule, Ability to work Saturdays
Nice to Have
Call center experience preferred, Retail experience preferred, Clerical experience preferred, Customer service experience preferred
What You'll Do.
Complete phone transactions
Disseminate lending information
Provide CUSO information
Provide membership information
Research member problems
Research member complaints
Research member questions
Provide technical support
Deliver excellent member service
Attain departmental goals
Cross-sell credit union products
Cross-sell credit union services
Maintain professional control
Follow accurate procedures
Maintain documentation
Utilize online manuals
Utilize knowledge repository
Complete back-office tasks
Complete departmental reports
Check routine calculations
Perform functions securely
Attend department meetings
Contribute information
How You'll Work.
Team & Collaboration
Departmental procedures; Department meetings
Communication Scope
Verbal communication; Written communication
Applying for this Member Service Center Representative role?
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What do employees actually say about Redwood Credit Union?
Real rants from real employees. Read before you apply.