MemberServiceAgent(OvernightShift)

**Be part of the evolution of car sharing built for British Columbians.** Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear. BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team. Join our Evo Car Share team as a **Remote Member Service Agent** and play a key role in supporting our members overnight. **This overnight position operates Tuesday through Saturday, from 10:00 PM to 6:00 AM.** As a **Member Service Agent** , you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service. **Who you are:** * You take initiative and love going above and beyond to deliver exceptional customer service. * You bring positive energy and thrive in a fast-paced environment where every day is different. * You’re a creative problem solver with strong analytical and organizational skills. * You’re an active listener who is sympathetic and empathetic when working with customers. * You prioritize work-life balance and are open to a flexible shift work schedule. * You’re eager to hop in and grow! Your personal development and career are important to you. **** **What you bring:** * At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience. * At least two years’ experience in customer service, preferably in a call center setting. * Showcase your sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software). * **Bonus skills** : Rapid-fire typing skills