Beyond Bank Australia
Banking
MemberRelationshipConsultant
“Member Relationship Consultant at Beyond Bank Australia. Skills: Customer service, Relationship building. Deliver solutions to enquiries. Fulfill the member experience”
What You'll Achieve.
Prioritise members' needs and satisfaction
Industry & Context.
Problem solving; Identifying the cause; Resolving issues
Flexible to work on a rotating roster Monday to Friday ranging from 8.00am – 8.00pm, Flexible to work on Saturdays from 9.00am to 3.00pm CST
What They're Looking For.
Must Have
High-level attention to detail and accuracy, Exceptional customer service and support, Resolving staff and member needs and concerns, Accurately following current policies, procedure and legislative and compliance regulations, Taking accountability for contribution to individual and team performance, Building working relationships with other departments, Manage enquiries relating to our member banking needs, Technically savvy with the ability to navigate over multiple IT Systems, Able to operate in a change-orientated environment, Willing to learn about Beyond Bank’s products and services, Contribute to a high-achieving team with your commitment to success and work ethic, Bring along your passion for customer service, A problem solver that enjoys identifying the cause and resolving issues, Work in a fast-paced environment with a high volume of enquiries, Able to demonstrate your own sense of self-awareness as well as empathy for others, 6 weeks of mandatory full time training
Nice to Have
Previous finance experience is not essential
What You'll Do.
Deliver solutions to enquiries
Fulfill the member experience
Minimise double handling
errors and member complaints
Provide exceptional customer service and support
Resolve staff and member needs and concerns
Follow current policies
procedure and legislative and compliance
Contribute to individual and team performance
Build working relationships with other departments
Manage member banking enquiries
Identify opportunities
Provide sound advice and information to members
How You'll Work.
Team & Collaboration
Working relationships with other departments
Applying for this Member Relationship Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Beyond Bank Australia?
Real rants from real employees. Read before you apply.