MemberRelationshipConsultant

* Perth, WA * Fulltime, Part-time and Casual positions available Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally. Our vision is to create better lives by caring for our members and communities. Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people. Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way. The Role A Member Relationship Consultant role will take your Customer Service experience to the next level. This role will develop you to reach additional heights with your lateral thinking and proactive behaviour. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the member experience. A Member Relationship Consultant role is more than just a standard inbound customer service job it’s the beginning of a rewarding career. Previous finance experience is not essential. This role requires you to be flexible to work on a rotating roster Monday to Friday ranging from 8.00am – 8.00pm, and on Saturdays from 9.00am to 3.00pm CST. The role you will: * High-level attention to detail and accuracy to minimise double handling, errors and member complaints * Providing exceptional customer service and support through phone and digital interactions with staff and members * Resolving staff and member needs and concerns in a prompt and efficient manner * Accurately following c