Vapi
Technology
MemberofTechnicalStaff,SiteReliablityEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member of Technical Staff, Site Reliablity Engineer at Vapi. Skills: Site Reliability Engineering, Incident Management, Observability, Kubernetes Ops. Join oncall rotation. Walk stability-gap incidents”
What You'll Achieve.
99.99% call completion; Improve p99 call completion; Reduce MTTR
Industry & Context.
Root cause analysis
Oncall rotation
What They're Looking For.
Must Have
Run incident command, Own postmortem discipline, Operate SLOs and error budgets, Do capacity planning, Do load testing, Fluent in Kubernetes production ops, Know backpressure and autoscaling patterns
Nice to Have
Ship code in Go or TypeScript, Real-time / latency-sensitive product background
What You'll Do.
Walk stability-gap incidents
Turn patterns into backlog
Stand up error budgets
Stand up SLO-based alerting
Ship platform service
Own postmortem process
Drive measurable improvement
Full Job Description
Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE’RE HIRING THIS ROLE: - 99.99% call completion is the number this role drives. Vapi runs live phone calls — a p99 spike means callers drop. We’ve had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch. - This is not a bash-and-YAML role. You’ll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi’s wscaler and workerpool-cron-scaler are on your plate. WHAT YOU’LL DO: - 30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path. - 60 Day: Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler. - 90 Day: Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR. WHO YOU ARE: Must-haves - You’ve run incident command and postmortem disciplin
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