Envoy
workplace management platform
MemberofTechnicalStaff,Infrastructure
Neural analysis suggests this role is
optimal for Lead candidates.
“Member of Technical Staff, Infrastructure at Envoy. Skills: AWS infrastructure, Kubernetes platform, Terraform, infrastructure SLOs, error budgets, operational signals, service deployment, CI/CD, networking, observability, access control, automation, platform ergonomics, AI-assisted workflows. Own and evolve Envoy’s core infrastructure platform. Define and own infrastructure SLOs, error budgets, and operational signals”
What You'll Achieve.
Core infrastructure services consistently meet or exceed defined SLOs; Engineers can deploy new services or environments using standardized patterns; Infrastructure changes are predictable, reviewable, and low-risk; Operational noise decreases over time; One or more meaningful legacy infrastructure friction points are removed or are on a clear path to deprecation; Leadership has data-backed insight into infrastructure trade-offs; The infrastructure team is seen as a trusted platform owner and enabler
Industry & Context.
solve juicy real-world problems; reduce risk; stay audit-ready; operate with clarity at scale; reduce ad-hoc infrastructure decisions; meaningful reductions in operational toil; durable fixes and systemic improvements
on-site position requires 4 days a week (Monday through Thursday) in our San Francisco HQ office, on-call rotation
What They're Looking For.
Must Have
10+ years of experience building and operating cloud infrastructure at scale, with deep expertise in AWS., hands-on experience with Terraform or similar infrastructure-as-code tools, and a clear point of view on declarative infrastructure and guardrails., Deep experience designing, operating, and evolving Kubernetes platforms in production environments., Proven ability to design systems that balance reliability, security, developer experience, and cost., Experience influencing CI/CD systems and deployment workflows at an organizational or platform level., software engineering skills in at least one general-purpose language such as Go or Python, and comfort with shell tooling., A solid understanding of distributed systems, networking, and production operations., Excellent communication skills and the ability to lead through influence rather than authority.
Nice to Have
Experience in high-growth or startup environments where platforms evolve rapidly., Familiarity with SOC 2, ISO 27001, or similar compliance frameworks., Experience partnering closely with security teams on secure-by-default infrastructure and access models., Exposure to service mesh, advanced networking patterns, or multi-region architectures., Experience applying AI-assisted tools or workflows to improve infrastructure safety, speed, or operational signal.
What You'll Do.
Own and evolve Envoy’s core infrastructure platform
Define and own infrastructure SLOs
and operational signals
Design and lead the architecture and standards for AWS infrastructure
Own the Kubernetes platform and its surrounding ecosystem
Build and maintain paved paths for service deployment
Drive meaningful reductions in operational toil by improving defaults
and platform ergonomics
Participate in the on-call rotation
How You'll Work.
Team & Collaboration
Partner closely with application, security, and developer experience teams to design infrastructure; Leadership has data-backed insight into infrastructure trade-offs; The infrastructure team is seen as a trusted platform owner and enabler
Communication Scope
Excellent communication skills; ability to lead through influence rather than authority; clearly communicate intent and impact
Process & Methodology
leading large-scale initiatives, guiding prioritization, incident response
Full Job Description
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location. From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform. With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale. Learn more at envoy.com http://envoy.com This is an L5 opportunity. Successful candidates typically come from staff or principal-level roles and are recognized for establishing technical direction, leading large-scale initiatives, and shaping engineering strategy across organizations. About the role At Envoy we’re writing the operating system for the modern office: a fully‑integrated platform that lets employees reserve desks and rooms, greet visitors, track deliveries, receive emergency alerts, and see interactive maps of the workplace —while our real‑time pipelines unify badge swipes, Wi‑Fi pings, sensors, and more into a single analytics engine that facilities teams use to right‑size space and budgets. This infrastructure already powers 16,000 workplaces and 9,000+ companies—including names like Netflix, Disney, GitHub, and Nvidia—and it’s the only solution on the market that truly connects people, spaces, and data end‑to‑end. Join our lean, product‑driven engineering team and you’ll design resilient micro‑services, build bl
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