MemberMortgageServicingRepresentative

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ## **Summary of Role:** The Member Mortgage Servicing Representative serves as a subject‑matter expert on all mortgage‑related member inquiries, providing specialized guidance and resolution on complex servicing issues. This role requires comprehensive knowledge of the full mortgage lifecycle, originations, escrow management, payment processing, regulatory requirements, and investor servicing guidelines, to independently research, analyze, and resolve issues that impact member satisfaction and loan integrity. The Representative functions as the primary resource for members and internal partners on matters that require judgment, accuracy, and a deep understanding of Broadview Federal Credit Union’s mortgage products, systems, and servicing standards. This position ensures the accuracy of loan data, compliance with servicing regulations, and timely execution of critical servicing activities, all of which contribute directly to operational soundness and an exceptional member experience. ## **Essential Job Functions/Responsibilities:** * Process service requests, including but not limited to payoff letter requests, loan corrections, loan inquiries and loan payments. * Provide accurate payoff statements, including researching and applying the correct county and recapture fees for payoffs, as well as capturing correct payoff reasons to ensure the department remains in compliance with state and federal regulations for notifying borrowers of their escrow account responsibilities * Complete all requests in the prescribed time frame; if necessary forward to appropriate department/staff. * Respond to incoming calls from members and from within the organization. * Respond to incoming emails from members and from within the organization, managing multiple Outlook inboxes on a rotating schedule * Handle initial discussions on Release of Li