OurRitual
Relationship Experts
MemberMatchingSpecialist
“Member Matching Specialist at OurRitual. Skills: Member Intake & Matching, Triage & Navigation, Member Education & Onboarding. Conduct 30-minute matching sessions with new members via video or phone. Assess member needs, goals, and preferences through thoughtful conversation”
Industry & Context.
What They're Looking For.
Must Have
communication skills, Comfort working within a regulatory and compliance-sensitive environment, A detail-oriented approach to handoffs and documentation, Excellent time management and organizational skills
Nice to Have
A clinical background or training in a relevant field, graduate students in social work, counseling, MFT, or related programs
What You'll Do.
Conduct 30-minute matching sessions with new members via video or phone
and preferences through thoughtful conversation
Select the best-fit expert from our network based on what you learn
Coordinate a warm handoff to the matched expert
ensuring continuity and context
Support members through the full activation process — walking them step by step through getting started on the platform
Facilitate rematching if an initial pairing isn't the right fit
confident overview of what OurRitual offers and how we work
Address frequently asked questions
including how to explain our model within a regulatory context
Set accurate expectations so members feel informed
How You'll Work.
Communication Scope
explain complex or sensitive topics clearly and confidently
Applying for this Member Matching Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about OurRitual?
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