BJ's Wholesale Club
MemberExperienceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Experience Supervisor at BJ's Wholesale Club. Skills: Member experience, Team leadership, Sales performance. Provide leadership and direction. Drive club performance”
What You'll Achieve.
Achieve Membership Fee Income goals; Achieve membership KPIs; Meet productivity standards; Uphold service experience
Industry & Context.
Resolve conflicts; Resolve member issues
Frequent movement, Occasional bending, Occasional pulling, Occasional reaching, Lifting up to 30 lbs, Occasional heavier lifting, Temperature extremes, Loud noises, Potential exposure to cleaning agents
What They're Looking For.
Must Have
Basic computer knowledge, At least 18 years of age, Maintain all training, Maintain required certifications, Open shift availability
Nice to Have
2 years customer service experience, 2 years sales experience, College degree, Big box wholesale experience, Retail experience, Grocery experience, Leadership experience
What You'll Do.
Provide leadership and direction
Drive club performance
Lead Membership Sales Ambassadors
Ensure policy execution
Ensure positive member experience
Ensure GOLD standard conditions
Deliver results consistently
Lead audit compliance
Drive collaboration with Business Partners
Oversee certification
Teach team development
Coach team development
Lead team development
Promote strategic thinking
Promote ethical decision-making
Create safe environment
Create collaborative environment
Foster open communication
Focus on career growth
Guarantee service excellence
Reinforce service behaviors
Monitor engagement levels
Observe department execution
Resolve member issues
Deliver member satisfaction
Maintain club standards
Deliver GOLD Standards
Meet or exceed labor plans
Meet or exceed supply plans
Use reporting to identify trends
Use reporting to identify opportunities
Acquire knowledge of key metrics
Lead Frontline functions
Lead Membership Services Desk
Lead Membership Sales Ambassador functions
Focus on membership performance
Focus on frontline service
Focus on Voice of the Member
Develop high-performing teams
Lead performance management
Provide regular coaching
Provide regular feedback
Provide regular motivation
Ensure proper staffing
Ensure proper processes
Maintain knowledge of policies
Maintain knowledge of procedures
Communicate across teams
Ensure clarity on initiatives
Drive membership growth
Drive membership retention
Execute acquisition initiatives
Execute retention initiatives
Execute loyalty initiatives
Execute member experience initiatives
Achieve Membership Fee Income goals
Achieve membership KPIs
Meet productivity expectations
Ensure productivity standards
Monitor team performance
Monitor member interactions
Uphold positive service experience
Uphold consistent service experience
Oversee Front Door recovery
Oversee Front Door follow-up
Enter Front Door recoveries
Lead corrective action
Comply with club standards
Maintain adherence to club policies
Maintain adherence to procedures
Maintain adherence to operational expectations
Support other departments
Provide leadership coverage
Support team engagement
How You'll Work.
Team & Collaboration
Collaboration with Business Partners; Cross-functional teams; Leadership teams; Support teams
Communication Scope
Communicate effectively; Open communication
Full Job Description
**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary** Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Responsible for directly leading the Front End Leads (FELs), Cashiers and Membership Sales Ambassador. Ensures consistent execution of policie
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