BJ's Wholesale Club
MemberExperienceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Experience Supervisor at BJ's Wholesale Club. Skills: Member experience, Team leadership, Sales performance. Provide leadership and direction. Drive club performance”
What You'll Achieve.
Achieve Membership Fee Income goals; Achieve membership KPIs; Meet or exceed productivity expectations; Meet labor plans; Meet supply plans
Industry & Context.
Resolve conflicts constructively; Resolve member issues
Frequent movement on hard surfaces, Occasional bending, Occasional pulling, Occasional reaching, Regular lifting up to 30 lbs, Occasional heavier lifting with assistance, Exposure to temperature extremes, Exposure to loud noises, Potential exposure to cleaning agents
What They're Looking For.
Must Have
Basic computer knowledge, Open shift availability, At least 18 years of age, Maintain all training and required certifications
Nice to Have
2 years customer service or sales experience, High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience
What You'll Do.
Provide leadership and direction
Drive club performance
Lead Membership Sales Ambassador
Ensure consistent execution of policies
Ensure positive member service experience
Ensure GOLD standard club conditions
Deliver results consistently
Lead audit compliance efforts
Drive collaboration with Business Partners
Oversee certification
Teach team development
Coach team development
Lead team development
Support team development
Ensure learning takes place
Promote strategic thinking
Promote ethical decision-making
Create safe environment
Create collaborative environment
Foster open communication
Focus on career growth
Guarantee service excellence
Ensure daily execution of GOLD Standards
Reinforce key service behaviors
Monitor engagement levels
Observe department execution
Ensure premium shopping experience
Resolve member issues
Deliver member satisfaction
Maintain club standards
Deliver GOLD Standards
Meet all Bottom Quartile core KPIs
Use reporting to identify trends
Use reporting to identify opportunities
Acquire knowledge of key metrics
Acquire knowledge of reporting
Lead Frontline functions
Lead Membership Services Desk functions
Lead Membership Sales Ambassador functions
Focus on membership performance
Focus on frontline service
Focus on Voice of the Member
Focus on club promotions
Develop high-performing teams
Manage performance management
Provide regular coaching
Provide regular feedback
Provide regular motivation
Provide discipline as needed
Ensure team engagement
Ensure team accountability
Ensure proper staffing
Ensure proper processes
Support excellent member service
Maintain knowledge of policies
Maintain knowledge of procedures
Prioritize development actions
Collaborate with Assistant Club Manager
Elevate member experience
Serve as communication bridge
Ensure clarity on membership initiatives
Ensure clarity on frontline initiatives
Ensure clarity on club happenings
Drive membership growth
Drive membership retention
Execute acquisition initiatives
Execute retention initiatives
Execute loyalty initiatives
Execute member experience initiatives
Achieve Membership Fee Income goals
Achieve membership KPIs
Meet productivity expectations
Ensure productivity standards
Execute effective scheduling
Execute task execution
Monitor team performance
Monitor member interactions
Uphold positive service experience
Uphold consistent service experience
Oversee Front Door recovery
Oversee Front Door follow-up
Lead corrective action
Support service standards
Comply with club standards
Maintain adherence to club policies
Maintain adherence to procedures
Maintain adherence to operational expectations
Perform other duties as needed
Support other departments
Maintain regular attendance
Maintain predictable attendance
Maintain full attendance
How You'll Work.
Team & Collaboration
Collaboration with Business Partners; Cross-functional teams; Team development; Collaboration with Assistant Club Manager
Communication Scope
Communicate effectively
Full Job Description
**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary** Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Responsible for directly leading the Front End Leads (FELs), Cashiers and Membership Sales Ambassador. Ensures consistent execution of policie
Applying for this Member Experience Supervisor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about BJ's Wholesale Club?
Real rants from real employees. Read before you apply.