Base
Energy
MemberExperienceSpecialist,PhoneSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Member Experience Specialist, Phone Support at Base. Own the inbound phone queue. Answer live member calls promptly, professionally, and with”
Industry & Context.
Troubleshoot and resolve member issues; Problem solving
What They're Looking For.
Must Have
1–5 years of experience in a phone-based support or customer service role, Exceptional verbal communication skills, Ability to think quickly and stay composed under pressure, listening skills, Comfort with ambiguity and fast context-switching, Natural instinct to de-escalate tense situations, Tech savvy, Attention to detail
What You'll Do.
Own the inbound phone queue
Answer live member calls promptly
Triage issues quickly
Assess what a member needs
Route or escalate appropriately
Troubleshoot and resolve member issues
Minimize handoffs and callbacks
Document every interaction accurately
Collaborate with the broader MX team
Flag recurring call drivers
Keep the team informed on member experiences
Support new members during onboarding calls
Ensure members feel confident and set up for
How You'll Work.
Team & Collaboration
Collaborate with the broader MX team
Communication Scope
Verbal communication
Full Job Description
ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As part of our Member Experience team, you will be the first voice our members hear when they call in. You'll own our phone support queue, fielding live inbound calls and being the calm, knowledgeable presence that turns a frustrated member into a loyal one. This is a high-touch, high-volume role for someone who genuinely loves talking to people, thinks fast on their feet, and finds real satisfaction in solving problems in real time. What You'll Do - Own the inbound phone queue—answer live member calls promptly, professionally, and with genuine warmth. - Triage issues quickly: assess what a member needs, determine urgency, and route or escalate appropriately. - Troubleshoot and resolve member issues related to Base Power's products during the call whenever possible, minimizing handoffs and callbacks. - Document every interaction accurately in our support tools so nothing falls through the cracks. - Collaborate with the broader MX team to flag recurring call drivers and keep the team informed on what members are experiencing. - Support new members during onboarding calls, ensuring they feel confident and set up for success from day one. What You'll Bring - 1–5 years of experience in a phone-based support or customer service role. - Exceptional verbal communication skills—clear, warm, and confident on every call. - Ability to think quickly and stay composed under pressure, especially during high-volume periods or difficult conversations. - Strong listening skills with a genuine ability to make people feel heard. - Comfort with ambiguity and fast context-switching a
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