BJ's Wholesale Club
MemberExperienceAssociatePartTime
“Member Experience Associate Part Time at BJ's Wholesale Club. Skills: Customer service, Merchandise protection, Loss prevention. Perform merchandise protection procedures. Monitor entrance and exit activity”
What You'll Achieve.
Deliver superior member service; Resolve member concerns courteously and timely; Maintain high standards of safety
Industry & Context.
Resolve member concerns; Deescalate member concerns
Standing and moving, Bending, Pulling, Reaching, Stooping, Climbing ladders, Climbing step-stools, Lifting up to 30 lbs, Exposure to temperatures
What They're Looking For.
Must Have
Must successfully complete required training, Must be employed with the company for at least 6 months, At least 18 years of age
Nice to Have
Basic math skills preferred, Ability to use a smart handheld device
What You'll Do.
Perform merchandise protection procedures
Monitor entrance and exit activity
Provide superior customer service
Carry out job functions and responsibilities
Support application of club policies
Act with honesty and integrity
Lead with the member in mind
Address member concerns
Escalate member concerns
Ensure a safe environment
Ensure a positive environment
Work together with collaboration and respect
Work as a team to achieve goals
Move with speed and agility
Maintain a friendly attitude
Maintain a positive attitude
Deliver service excellence
Resolve member concerns
Deescalate member concerns
Commit to GOLD Member Standards
Anticipate member needs
Deliver GOLD club standards
Work with commitment and pride
Deliver Grand opening look
Understand production reporting
Understand financial reporting
See connection between execution and business impact
Resolve member concerns courteously
Resolve member concerns timely
Escalate issues to management
Exhibit clear understanding of merchandise protection
Exhibit clear understanding of shrink alert protocols
Review AP Alert Binder
Maintain AP Alert Binder
Follow BEST procedures
Cross-check merchandise to receipts
Verify high dollar value items
Record register receipt discrepancies
Notify front line of discrepancies
Rectify discrepancies
Audit Curbside Pick-up
Audit Same Day Delivery
Ensure execution of repack awareness guidelines
Inspect known repack articles
Monitor member traffic
Monitor visitor traffic
Respond to EAS alarms
Maintain high standards of safety
Inspect team member bags
Process empty water jug return vouchers
Maintain all club policies
Maintain all club procedures
Perform other duties as assigned
Work in other departments as needed
Attend work regularly
Attend work predictably
How You'll Work.
Team & Collaboration
Work as a team; Collaboration and respect
Communication Scope
Member service
Applying for this Member Experience Associate Part Time role?
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