MemberConnectivityLead

_**Job Profile Summary**_ Do you have an inspirational passion for living a healthy way of life? Are you passionate about delivering exceptional customer service and making a lasting impact on people's lives? Are you looking for a lifestyle career with an established and growing company? If this sounds like you, we’d love to have you on our team! Join us at Life Time, where you can bring your passion for health and wellness to life while creating positive, memorable experiences for our members and guests every day. _**Position Summary**_ As the Member Connectivity Lead, you'll deliver exceptional experiences for every member and guest. In this role, you will actively promote Life Time to prospective members, guide them through a seamless buying experience, and contribute to achieving club acquisition, connectivity, and retention goals. As a trusted leader on the Concierge team, you'll share your expertise and modeling behaviors that inspire a welcoming culture and first-class service. You will also drive Personal Training sales by influencing new member enrollment. Enjoy an energetic, healthy work environment while building value-based relationships that foster brand loyalty—and empower members to live healthier, happier lives. _**Job Duties/Responsibilities**_ * Greet and assist members and guests with a friendly and professional demeanor * Manages, delegates, and responds to phone calls and emails from members and guests in alignment with brand standards * Maintains updated knowledge to properly educate all members and guests of club programming, events, pricing, and policies * Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing * Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources * Communicates with members via email aligned with our brand standards * Engage in proactiv