IDIQ
identity theft protection
MemberAdvisor
Neural analysis suggests this role is
optimal for mid candidates.
“Member Advisor at IDIQ. Skills: Customer retention, Sales, Customer service. Assist members with cancellations. Make retention efforts”
What You'll Achieve.
Maximize opportunities to retain customers; Maintain high customer satisfaction; Maintain professionalism; Maintain courtesy
Industry & Context.
Problem-solving skills
Handle sensitive information, Maintain confidentiality, Regular attendance required, Predictable attendance required, Remain stationary, Operate computer, Operate office equipment, Push equipment, Move equipment, Repetitive work operating keyboard, Repetitive work operating mouse, Repetitive work operating headphones
What They're Looking For.
Must Have
Minimum two years call center experience, Customer service by phone, Handling high call volumes, Maintain excellent customer service, Maintain accuracy across systems, Maintain documentation, Technically adept with Microsoft Office Suite, Experienced with internet browsers
Nice to Have
Familiarity with credit reporting services, Familiarity with related industries, Telephonic communication skills, Electronic communication skills, Communication etiquette, Advanced problem-solving skills, Familiarity with CRM systems, Familiarity with CRM practices, Willingness to learn, Respond to coaching, Adapt to sales process, Customer-focused mindset, Established track record of reliability, Good attendance, Cross-functional skills, Ability to engage, Ability to listen, Ability to collaborate, Ability to be discrete, Maintain confidential information, Ability to multitask, High volume of tasks, Flexibility to handle change, Interest in taking on new tasks, Exhibits passion, Exhibits excitement, Can-do attitude
What You'll Do.
Assist members with cancellations
Make retention efforts
Maintain customers' business
De-escalate customer concerns
Retain customers calling to cancel
Communicate IDIQ products
Communicate value proposition
Listen attentively to customer needs
Build rapport with customer
Establish customer satisfaction
Maintain customer satisfaction
Maintain professionalism
Understand IDIQ products
Understand IDIQ services
Maintain strict confidentiality
Comply with privacy regulations
Comply with data protection regulations
Follow company policies
Perform job-related duties
How You'll Work.
Team & Collaboration
Engage with internal departments; Listen to internal departments; Collaborate with internal departments; Engage with external stakeholders; Listen to external stakeholders; Collaborate with external stakeholders
Communication Scope
Active listening; Telephonic communication; Electronic communication
Full Job Description
IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust. IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is [IdentityIQ®](https://www.identityiq.com/), offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include [MyScoreIQ®](https://www.myscoreiq.com/) for financial health and protection; [Credit & Debt®](https://creditanddebt.org/), a credit and debt education-based membership platform; and IDIQ® [Pre-Paid Legal Services℠](https://www.idiq.com/products/pre-paid-legal/), a leading provider of voluntary employee benefits. As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events. If you believe you can provide an exceptional customer service experience, apply today! IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available). The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming training class will be July 6, 2026 At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the cu
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