Zócalo Health
Healthcare
MemberAcquisitionSpecialist
“Member Acquisition Specialist at Zócalo Health. Skills: Member acquisition, Community engagement, Enrollment processes. Conduct outreach and enrollment. Drive same-day registrations”
What You'll Achieve.
Meets enrollment goals; Meets registration goals; Exceeds enrollment goals; Exceeds registration goals; Demonstrates same-day conversion; Maintains disciplined follow-up; Manages pipeline; Converts engagement opportunities; Operates independently; Executes effectively; Maintains accurate documentation; Maintains compliant documentation; Builds trust quickly; Translates relationships to enrollment
Industry & Context.
Overcoming barriers
Field-based, Evenings and weekends, Local travel
What They're Looking For.
Must Have
1–3+ years experience, Bilingual English-Spanish required, Reliable transportation required, Willingness to travel locally, Flexible schedule required, Authorized to work in US
Nice to Have
Experience with Medi-Cal, Experience with ECM, Experience with Community Supports, Experience with community-based healthcare, Experience with Athena health, Experience with comparable systems, Experience with field outreach, Experience with enrollment support, Experience with canvassing, Experience with community activation
What You'll Do.
Conduct outreach and enrollment
Drive same-day registrations
Maximize conversion opportunities
Guide individuals through processes
Own registration goals
Maintain disciplined follow-up
Move referrals into members
Move leads into members
Identify barriers preventing enrollment
Identify barriers preventing engagement
Escalate barriers preventing enrollment
Escalate barriers preventing engagement
Support member retention
Support member re-engagement
Execute enrollment activities
Represent Zócalo Health professionally
Build trust effectively
Support event execution
Generate enrollment opportunities
Complete registrations
Complete documentation
Complete enrollment workflows
Maintain activity tracking
Follow operational workflows
Follow compliance expectations
Follow documentation standards
Communicate operational issues
Communicate field insights
Communicate workflow barriers
Support community-based strategy
Contribute to team culture
Maintain communication regarding field activity
Maintain communication regarding conversion challenges
Maintain communication regarding operational needs
How You'll Work.
Team & Collaboration
Market Growth Managers; Enrollment-focused team
Communication Scope
Relationship-building
Applying for this Member Acquisition Specialist role?
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