Jll
MeetingServicesSupport-1
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Meeting Services Support-1 at Jll. Skills: AV Assistance, Meeting Room Asset Care, Video Conference support. Carry out duties specific to position. Meeting room set-up”
What You'll Achieve.
Deliver results timely and with the highest quality; Create memorable human experiences for the client; Upholding safety standards
Industry & Context.
turning problems into opportunities
Ability to move, lift 50 lbs., Ability to frequently walk around the buildings and up and down stairs, Candidates must be authorized to work in the United States without sponsorship
What They're Looking For.
Must Have
Minimum of 2 years’ experience in AV, meeting room set-up and support, Audio Visual equipment operation: Projectors, flat screens, microphones, speakers, amplifiers, video cameras, room control systems, data sharing equipment, Basic software competency, MS Office: Word, Excel, Outlook. Resource Scheduler, Conferencing tools, MS Teams, Cisco Webex, Ability to move, lift 50 lbs. , set up and tear down folding tables and chairs for large meetings, Ability to frequently walk around the buildings and up and down stairs
Nice to Have
AV training, certification preferred
What You'll Do.
Carry out duties specific to position
Move and arrange tables
Audio and video equipment
Observe and abide by all Safe practices
Meeting /Video room checks
Daily and weekly equipment and facility inspection
Document results via QR code survey
Correct outages as possible on the spot
Escalate unresolved outages using FM work order system
Respond to and resolve guest requests for help with AV equipment
Diagnose and repair AV issues
Arrange for next level assistance with AV Vendors
Maintain accurate AV inventory records
Conduct PM on projectors
Maintain inventory of spare AV equipment
Maintain inventory of meeting room supplies
Respond to VC vendor (Cisco) on site assistance requests
Provide VIP service for pre-arranged video calls
Assist with vendor service calls for VC rooms
Participate in monthly team meeting
JLL corporate and EX/customer service training
Demonstrate employee experience (EX) behavior
Run reports for room set up requests
Schedule administration
Set up and removal of tables
Maintain site pool of shared AV equipment
Conference center support
Concierge level support for room set-up
Daily audits of conference center areas
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Work with product team; Collaborative style; Collaborative team player
Communication Scope
written, verbal and people skills; communicate well in both oral and written reports
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. _Specific Duties:_ You will be responsible for carrying out the following duties specific to your Position: * Meeting room set-up: * Move and arrange tables, chairs per guest needs. * Audio and video equipment, cabling, daily meeting schedule posting etc. * Observe and abide by all Safe practices. * Meeting /Video room checks: * Daily and weekly equipment and facility inspection to verify room readiness. * Document results via QR code survey. * Correct outages as possible on the spot. * Escalate unresolved outages using FM work order system, own issue resolution. * AV Assistance and troubleshooting: * Respond to and resolve guest requests for help with AV equipment. * Diagnose and repair AV issues, arrange for next level assistance with AV Vendors. * Meeting Room Asset Care and Tracking: * Maintain accurate AV inventory records for each meeting room in AV Asset tracker database. * Conduct PM on projectors, flat screens, microphone systems, etc. * Maintain inventory of spare AV equipment and meeting room furniture. * Maintain inventory of meeting room supplies, ie. markers, flip chart paper, spare cables, portable equipment. * Video Conference support: * Respond to VC vendor (Cisco) on site assistance requests, e-mail and mobile phone. * Provide VIP service for pre-arranged video calls as requested. * Assist with vendor service calls for VC rooms, escort vendors, receive shipments. * Team/Training/Service: * Pa
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