Uniphar
MedTech
MedtechTechopsLead(FTC)
Neural analysis suggests this role is
optimal for Senior candidates.
“Medtech Techops Lead (FTC) at Uniphar. Skills: Leadership, IT strategy, Stakeholder Alignment, Service Delivery, Operational Excellence, Project Management, Vendor Management, Governance, Security, Risk Management, Microsoft technologies. Support delivery of IT strategy in alignment with Group objectives & Medtech business plans. Collaborate with stakeholders across all divisions to ensure technology initiatives support business priorities and growth”
What You'll Achieve.
enhance operational efficiency and business performance; deliver performance and engagement; high-quality delivery; operational effectiveness; enhance service quality and operational efficiency; balance reactive and proactive work effectively; optimize technology operations; cost efficiency; timely response, resolution and continuous improvement; mitigate future risks
Industry & Context.
proactively address any service gaps and root causes; Analyse incident trends and lead post-incident reviews
What They're Looking For.
Must Have
Minimum 5 years’ experience in a similar role, ideally within healthcare or logistics, Degree in IT, Computer Science, or a related discipline, Proven track record in delivering complex IT projects on time and within budget, understanding of business processes and their alignment with technology solutions
Nice to Have
Demonstrated success in leading and developing high-performing teams a distinct advantage
What You'll Do.
Support delivery of IT strategy in alignment with Group objectives & Medtech business plans
Collaborate with stakeholders across all divisions to ensure technology initiatives support business priorities and growth
Act as the key liaison between TechOps and Medtech leadership
ensuring alignment and timely execution of key initiatives
plan and prioritize technology initiatives that enhance operational efficiency and business performance
Translate technical concepts into clear business language
enable effective decision-making
Monitor industry trends and emerging technologies to inform technology decisions
Contribute to cross-functional and divisional teams to ensure alignment across projects
and develop the TechOps department to deliver performance and engagement
Mentor and coach team members
supporting career development and succession planning
Promote a culture of collaboration
accountability and continuous improvement
Encourage cross-functional teamwork and knowledge sharing
Drive talent retention through recognition
empowerment and growth opportunities
Oversee end-user support services
ensuring consistent and high-quality delivery
Establish and track key performance indicators (KPIs) for operational effectiveness
Communicate project and service delivery status to business leaders
highlighting achievements
risks and dependencies
Drive continuous improvement initiatives to enhance service quality and operational efficiency
Ensure adherence to service level agreements (SLAs) and proactively address any service gaps and root causes
Plan and manage service delivery schedules to balance reactive and proactive work effectively
Direct the successful delivery of IT projects
ensuring alignment with agreed timelines
Partner with other divisions to ensure project outcomes meet shared business requirements
Manage relationships with vendors and outsourced partners to optimize technology operations
Evaluate vendor performance and ensure accountability for service standards
Oversee infrastructure and systems implementation to support business needs
Conduct regular reviews and assessments of systems and processes to identify opportunities for optimization and scalability
Ensure robust IT security controls and compliance with governance policies
Manage technology budgets and resources
driving process optimization and cost efficiency
Implement and oversee incident management processes
ensuring timely response
resolution and continuous improvement
Analyse incident trends and lead post-incident reviews and collaborate with other divisions to mitigate future risks
Ensure compliance with information security and data protection regulations
How You'll Work.
Team & Collaboration
Collaborate with stakeholders across all divisions; Act as the key liaison between TechOps and Medtech leadership; Contribute to cross-functional and divisional teams; Encourage cross-functional teamwork and knowledge sharing; Partner with other divisions to ensure project outcomes meet shared business requirements; collaborate with other divisions to mitigate future risks
Communication Scope
clear communication of priorities, dependencies, and delivery timelines; Translate technical concepts into clear business language; Communicate project and service delivery status to business leaders
Process & Methodology
Proven track record in delivering complex IT projects on time and within budget, Direct the successful delivery of IT projects, ensuring alignment with agreed timelines, budgets and scope, Plan and manage service delivery schedules
Full Job Description
**Key Responsibilities** **Leadership & Stakeholder Alignment** * Support delivery of IT strategy in alignment with Group objectives & Medtech business plans * Collaborate with stakeholders across all divisions to ensure technology initiatives support business priorities and growth. * Act as the key liaison between TechOps and Medtech leadership, ensuring alignment and timely execution of key initiatives through clear communication of priorities, dependencies, and delivery timelines. * Identify, plan and prioritize technology initiatives that enhance operational efficiency and business performance. * Translate technical concepts into clear business language, enable effective decision-making. * Monitor industry trends and emerging technologies to inform technology decisions**.** * Contribute to cross-functional and divisional teams to ensure alignment across projects. **People Leadership & Team Development (Future Requirement)** * Lead, motivate, and develop the TechOps department to deliver strong performance and engagement. * Mentor and coach team members, supporting career development and succession planning. * Promote a culture of collaboration, inclusion, accountability and continuous improvement. * Encourage cross-functional teamwork and knowledge sharing. * Drive talent retention through recognition, empowerment and growth opportunities. **Service Delivery & Operational Excellence** * Oversee end-user support services, ensuring consistent and high-quality delivery. * Establish and track key performance indicators (KPIs) for operational effectiveness. * Communicate project and service delivery status to business leaders, highlighting achievements, risks and dependencies. * Drive continuous improvement initiatives to enhance service quality and operational efficiency. * Ensure adherence to service level agreements (SLAs) and proactively address any service gaps and root causes. * Plan and manage service delivery schedules to balance reactive and proactive work e
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