MedTechTechnicalSupportRepresentative

Our Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an _automated medication dispensing system._ The part-time, as-needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week. This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed. **Responsibilities:** * Install software patch remotely and verify proper functionality post upgrade * Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies * Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner * Effectively documenting all steps taken to service the request in the appropriate tracking system * Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management * Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed * Sets scheduled availability within systems so that notification of new work can be received **Job Requirements:** * Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required * Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems * Must possess a valid driver’s license and reliable method of personal transportation to assigned sites * Strong communication