MedicalSoftwareEngineer-ComplaintHandling

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position As a Software Engineer in Post Market Quality (PMQ), you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions, handling complaints related to Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, apps, and algorithms. Joining the Digital Solutions Chapter means working in a highly transversal software environment, giving you the opportunity to engage with cutting-edge technologies and diverse programming languages for both on-premise and cloud-based software. Your core mission will be to act as a focused investigative detective. Supported by senior experts, you will dive into code and logs to untangle software issues , growing your expertise in both cutting-edge IT and medical compliance frameworks. While your focus is on root cause analysis, you will not be responsible for the final bug fixes. This role is set within an Agile environment where your innovative ideas and proposals are highly valued, contributing directly to a team focused on continuous improvement. Main tasks: * You are accountable for handling medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps,...). * Independently manage standard cases through their lifecycle, while partnering with senior colleagues to navigate complex or critical safety issues. For cases that cannot be directly resolved, you take ownership of escalating to the development department. * Yo