MedicalReceptionistVA

**PLEASE READ BEFORE APPLYING:** Athena Health EMR experience is REQUIRED and NON-NEGOTIABLE for this role. About the Role We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice. This role is primarily focused on: • Handling inbound and outbound patient calls • Appointment scheduling and rescheduling • Patient intake coordination • Front desk administrative support The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely. Key Responsibilities 📞 Patient Calls & Communication • Handle high-volume inbound and outbound patient calls • Answer patient inquiries professionally • Follow up regarding appointments, intake forms, and scheduling needs • Maintain excellent patient experience and professionalism on every call 📅 Appointment Scheduling • Schedule, confirm, and reschedule patient appointments • Manage provider calendars efficiently • Coordinate patient flow and appointment availability • Send reminders and handle cancellations promptly 🩺 Patient Intake & Administrative Support • Complete patient intake and onboarding tasks • Enter and update patient information accurately in Athena Health • Prepare and organize patient charts • Document patient interactions appropriately • Support general medical front desk workflows Requirements (Non-Negotiable) ✅ Minimum 2+ years experience supporting a U.S.-based medical practice ✅ Hands-on Athena Health EMR experience ✅ Strong English communication and phone skills ✅ Experience handling high call volumes ✅ Strong multitasking and organizational skills ✅ Comfortable working independently in a remote environment ✅ Professional, reliable, and detail-oriented Preferred Qualifications • Medical Receptionist or Medical Virtual Assistant experience • Outpatient clinic experience • Patient in