EVERSANA
Healthcare
MedicalInformationSpecialistUShours
“Medical Information Specialist - US hours at EVERSANA. Skills: Medical Information, Medical Communications, Adverse Event Reporting, Product Complaint Handling, Medical Writing, Drug Information, Translation. Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patien”
What You'll Achieve.
Maintain and improve customer services associated with activity of the Medical Communications Call Centre.; Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call metrics are subject to change annually or more often as deemed necessary.
Industry & Context.
US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri, legally eligible to work in the European Union or in the UK, On-call responsibilities on an as assigned basis, travel up to 10%
What They're Looking For.
Must Have
Pharma degree or equivalent, clinical background, excellent verbal/written communication skills, Fluent English, translation skills
Nice to Have
Pharma D / M Pharma, MSc. in Pharmacy, or BSc. Pharma, Call Center experience, Medical Information experience, pharmaceutical industry experience, clinical experiences including medical writing, fluent English, Computer proficiency in Microsoft Word, Excel, and other Window applications, Utilization of Medical Information Management Systems, Safety Databases, or equivalent, Positive Attitude and Energy, Communication Skills, Innovator, Highly Principled
What You'll Do.
Translation of English documents into the target language or vice-versa
and delivering these translated responses either on the phone or in writing.
Triage and respond to drug information inquiries from physicians
other health care professionals
and consumers/patients.
Disseminate drug information either verbally or by written correspondence.
Identify adverse events and product complaints during interactions with customers.
Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to quality-related complaints.
Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
Miscellaneous projects including market and competitive product research
sales training projects
and field liaison support.
On-call responsibilities on an as assigned basis.
How You'll Work.
Communication Scope
excellent verbal/written communication skills; Communication Skills
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