ProPharma
Healthcare
MedicalInformationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Medical Information Specialist at ProPharma. Skills: Medical information, Adverse event reporting, Product complaint handling. Respond to medical and safety information requests. Provide labeled and unlabeled medical/safety information responses”
Industry & Context.
Critical thinking; Analytical ability; Identify problems; Suggest solutions
After-hours coverage
What They're Looking For.
Must Have
Life science degree, Nursing degree (RNS/BA/MS), Pharmacy degree, Excellent verbal and written communication skills, Professional telephone etiquette, Empathetic customer service skills, Ability to write fluently and grammatically correct, English language proficiency, Working knowledge of medical terminology, Working knowledge of pathophysiology, Working knowledge of pharmacology, Working knowledge of regulations, Working knowledge of industry standards, Cognitive abilities, Verbal reasoning, Critical thinking, Analytical ability, Ability to multitask, Attention to detail, Sound planning skills, Prioritizing skills, Organizational skills, Ability to learn, Ability to take instruction, Receptive to constructive feedback, Ability to take responsibility, Ability to work independently, Ability to work as part of a team, Highly proficient in computer applications, Proficient in Microsoft Office software, Proficient in Adobe Acrobat, Experience using a document management system, Aptitude to learn inquiry handling database
Nice to Have
Japan-based roles only: TOEIC 800=<
What You'll Do.
Respond to medical and safety information requests
Provide labeled and unlabeled medical/safety information responses
Identify adverse events
Document adverse events
Report adverse events
Identify pregnancy reports
Document pregnancy reports
Report pregnancy reports
Identify special situation events
Document special situation events
Report special situation events
Identify product complaints
Document product complaints
Report product complaints
Ensure tasks are completed within deadlines
Formulate accurate responses
Provide accurate responses
Assist with writing custom medical information responses
Log all enquiries handled
Perform quality checks on Adverse Events
Perform quality checks on Product Quality Complaints
Perform quality checks on correspondence
Perform quality checks on enquiries logged
Provide after-hours coverage
How You'll Work.
Team & Collaboration
Part of a team
Communication Scope
Verbal communication; Written communication; Telephone etiquette
Full Job Description
For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The Medical Information Specialist (MIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Essential Functions Include:Medical Information service delivery • Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma’ s pharmaceutical clients. • Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices. • Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs). • Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs. • Formulates and provides accurate responses utilizing appro
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