EVERSANA
Healthcare
MedicalInformationSpecialist
“Medical Information Specialist at EVERSANA. Skills: Medical Information Support, Adverse Event Reporting, Medical Writing, Customer Service. Respond to medical information inquiries, identify and handle adverse events and product complaints, perform intake for reporting, coordinate product quality complaint responses, maintain product/therapeutic area knowledge, ensure good documentation and customer service, provide medical writing for response documents, staff scientific booths, and perform mi”
What You'll Achieve.
Deliver excellent business results. Maintain and contribute toward process improvement which positively impacts metrics. Maintain and improve customer services.
Industry & Context.
critical thinking; analytical thinking; customer-centric approach; process improvement; operational improvements
Able to work full time and be flexible with work scheduling. Able to travel up to 10%. On-call responsibilities on an as assigned basis.
What They're Looking For.
Must Have
Advanced healthcare degree (preferred PharmD or higher), clinical background, excellent verbal/written communication skills.
Nice to Have
Experiences in a Contact Center and Pharmaceutical industry environment. Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms. Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes. Experience in Drug Information or a specialty area.
What You'll Do.
Respond to medical information inquiries
identify and handle adverse events and product complaints
perform intake for reporting
coordinate product quality complaint responses
maintain product/therapeutic area knowledge
ensure good documentation and customer service
provide medical writing for response documents
staff scientific booths
and perform miscellaneous projects.
How You'll Work.
Team & Collaboration
Collaborate with medical writing team to develop materials. May involve interactions with Quality Assurance and Regulatory Affairs personnel.
Communication Scope
verbal communication; written communication; executive presentations; proposal writing; demo delivery; copywriting; articulate ideas; motivate others
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