EVERSANA
Life Sciences
MedicalInformationRepresentative
Neural analysis suggests this role is
optimal for mid candidates.
“Medical Information Representative at EVERSANA. Skills: Medical information, Adverse event management, Product complaint management. Respond to unsolicited medical information inquiries. Utilize medical information and clinical expertise”
What You'll Achieve.
Positively impacts metrics associated with activities of the Medical Communications Contact Center; Maintain and enhance customer service
Industry & Context.
Critical and analytical thinking
On-call responsibilities, 10% travel
What They're Looking For.
Must Have
Clinical and therapeutic knowledge, Critical and analytical thinking, Customer/patient-centric approach, Knowledge of FDA's post-marketing adverse event reporting regulations, Knowledge of safety terminology, Ability to make accurate assessments regarding level & depth of information required, Able to work full time (40+ hours per week, typically Monday to Friday), Flexible with work scheduling as required by clients and management
Nice to Have
Able to travel up to 10%
What You'll Do.
Respond to unsolicited medical information inquiries
Utilize medical information and clinical expertise
Identify and critically evaluate medical literature
Create responses to medical information inquiries
Identify and accurately document adverse events
Identify and accurately document product complaints
Perform intake and generate adverse event reports
Perform intake and generate product complaint reports
Demonstrate knowledge of FDA's post-marketing adverse event reporting
Demonstrate knowledge of safety terminology
Make accurate assessments regarding level & depth of
Utilize writing skills for adverse event narrative
Utilize writing skills for product complaint narrative
Utilize writing skills for documentation of medical inquiry
Handle requests across multiple channels and platforms
Coordinate and support processes for responding to product
Collaborate with Quality Assurance
Collaborate with Regulatory Affairs
Collaborate with complainant
Maintain up-to-date knowledge of products
Maintain up-to-date knowledge of therapeutic areas
Maintain up-to-date knowledge of client specific requirements
Ensure accurate documentation
Ensure excellent customer service
Staffing at scientific medical affairs booths
On-call responsibilities on an assigned basis
Demonstrate commitment to diversity
Contribute towards process improvement
How You'll Work.
Team & Collaboration
Collaborating within teams; Collaborating with personnel in Quality Assurance; Collaborating with Regulatory Affairs; Collaborating with complainant
Communication Scope
Engage effectively with healthcare professionals; Engage effectively with patients; Engage effectively with caregivers; Verbal communication skills; Written communication skills
Full Job Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing managing of adverse events and product complaints. As a functional member of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services, which include Contact Center staffing for responding to pr
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