EVERSANA
Life Sciences
MedicalInformationRepresentative
Neural analysis suggests this role is
optimal for mid candidates.
“Medical Information Representative at EVERSANA. Skills: Medical information, Adverse event management, Product complaint management. Respond to medical information inquiries. Research medical literature”
What You'll Achieve.
Contribute towards process improvement; Positively impacts metrics; Maintain customer service; Enhance customer service
Industry & Context.
Critical thinking; Analytical thinking
On-call responsibilities
What They're Looking For.
Must Have
Clinical and therapeutic knowledge, Critical and analytical thinking, Customer/patient-centric approach, Knowledge of FDA's post-marketing adverse event reporting regulations, Knowledge of safety terminology, Ability to make accurate assessments, Able to work full time (40+ hours per week), Flexible with work scheduling
Nice to Have
Travel up to 10%
What You'll Do.
Respond to medical information inquiries
Research medical literature
Critically evaluate medical literature
Identify adverse events
Document adverse events
Identify product complaints
Document product complaints
Generate adverse event reports
Generate product complaint reports
Handle requests across multiple channels
Support product quality complaint processes
Maintain knowledge of products
Maintain knowledge of therapeutic areas
Maintain knowledge of client requirements
Ensure accurate documentation
Provide excellent customer service
Staff scientific medical affairs booths
Perform on-call responsibilities
How You'll Work.
Team & Collaboration
Collaborate with Quality Assurance; Collaborate with Regulatory Affairs
Communication Scope
Verbal communication; Written communication
Full Job Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing managing of adverse events and product complaints. As a functional member of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services, which include Contact Center staffing for responding to pr
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