Pavago
Healthcare
MedicalCustomerServiceRepresentative
“Medical Customer Service Representative at Pavago. Skills: Patient Support, Bilingual English/Spanish, Customer Service. Respond to patient inquiries. Provide accurate information”
What You'll Achieve.
Fast, accurate response times; High-quality CRM documentation; High patient satisfaction; Consistent compliance with confidentiality; Reliable attendance and responsiveness
Industry & Context.
Problem-solving abilities; Troubleshoot service-related issues; Resolve patient concerns
U.S. Business Hours (LATAM-Friendly), Reliable attendance and responsiveness
What They're Looking For.
Must Have
Minimum 1 year of customer service experience, Fluent communicator in both English and Spanish, High school diploma required, Experience using CRM systems, Experience using Slack, Experience using Zoom, Experience using Phoneail/chat support tools, Communication and problem-solving abilities, High attention to detail and professionalism, Comfortable working remotely during U.S. business hours
Nice to Have
Healthcare, patient services, or medical support experience preferred, Associate’s or Bachelor’s degree preferred, Experience with appointment scheduling, Experience with insurance verification, Experience with medical billing inquiries, Experience supporting customers across Phone, Experience supporting customers across Email, Experience supporting customers across Chat channels, Prior healthcare or patient coordination experience
What You'll Do.
Respond to patient inquiries
Provide accurate information
Deliver patient-first experience
Maintain professional communication
Troubleshoot service-related issues
Coordinate with internal teams
Escalate complex cases
Maintain accurate CRM records
Follow confidentiality practices
Maintain HIPAA-conscious communication
How You'll Work.
Team & Collaboration
Collaborate with internal support teams; Collaborate with operations teams
Communication Scope
Fluent communicator in English and Spanish; Professional communication; Clear communication
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