Pavago
Healthcare
MedicalCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Medical Customer Service Representative at Pavago. Skills: Patient support, Bilingual English/Spanish, CRM documentation. Respond to patient inquiries. Provide accurate information”
What You'll Achieve.
Response time efficiency; Issue resolution efficiency; Accuracy of CRM documentation; Completeness of CRM documentation; Patient satisfaction scores; Service quality scores; Compliance with confidentiality standards; Compliance with data security standards; Scheduling accuracy; Follow-through accuracy; Consistent attendance; Reliability; Communication quality
Industry & Context.
Issue resolution
Reliable internet connection
What They're Looking For.
Must Have
1 year customer service experience, Fluent in English and Spanish, Experience using CRM systems, Experience using Slack, Experience using Zoom, Computer skills, Multitasking skills, Ability to work U.S. business hours, High attention to detail, Documentation accuracy, Professional remote work setup, Reliable internet connection
Nice to Have
Healthcare experience preferred, Medical support experience, Patient services experience, Familiarity with appointment scheduling, Familiarity with insurance verification, Familiarity with medical billing inquiries, Experience supporting patients across phone, email, and chat, Exposure to HIPAA standards, Exposure to healthcare compliance standards, Experience working with U.S.-based healthcare organizations
What You'll Do.
Respond to patient inquiries
Provide accurate information
Deliver compassionate communication
Ensure patients feel informed
Maintain professionalism and empathy
Assist patients with appointment scheduling
Coordinate with internal teams
Escalate complex cases
Maintain patient trust
Maintain patient communication clarity
Support workflow efficiency
Ensure accurate scheduling
Maintain patient interaction records
Ensure documentation meets standards
Follow HIPAA best practices
Follow confidentiality best practices
Follow data security best practices
Maintain organized records
Collaborate with team members
Collaborate with leadership
Improve patient experience
Improve workflow efficiency
Participate in onboarding
Participate in training
Participate in development initiatives
Adapt to process updates
Support positive work environment
How You'll Work.
Team & Collaboration
Collaborate with team members; Collaborate with leadership; Team-oriented remote work
Communication Scope
Verbal communication; Written communication
Full Job Description
### **Medical Customer Service Representative (Bilingual – English/Spanish)** **Position Type:** Full-Time, Remote **Location:** LATAM Preferred **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a compassionate, detail-oriented, and bilingual Medical Customer Service Representative (English/Spanish) to support patients throughout their healthcare experience. In this role, you will serve as a primary point of contact for patients, helping with appointment scheduling, service-related inquiries, billing support, and general customer assistance across phone, email, and chat channels. This is a fast-paced, patient-facing role that requires empathy, professionalism, strong communication skills, and the ability to handle sensitive information with care and accuracy. We regularly hire for this position as our healthcare support operations continue to grow, making this a strong opportunity for candidates seeking long-term remote stability in a patient-focused environment. ### **What You’ll Own** ### **Patient Support & Communication** • Respond to patient inquiries via phone, email, and chat in both English and Spanish • Provide accurate information regarding services, appointments, billing, and insurance-related questions • Deliver compassionate, professional, and patient-first communication at every interaction • Ensure patients feel informed, supported, and confident throughout their experience • Maintain professionalism and empathy during sensitive or high-pressure conversations ### **Appointment Scheduling & Coordination** • Assist patients with appointment scheduling, confirmations, rescheduling, and follow-ups • Coordinate with internal teams to ensure smooth service delivery and issue resolution • Escalate complex or urgent cases appropriately while maintaining patient trust and communication clarity • Support workflow efficiency by ensuring accurate scheduling and follow-through ### **CRM Documentation & Compliance** • Maintain detailed and
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