Pavago
Healthcare
MedicalCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Medical Customer Service Representative at Pavago. Skills: Patient Support, Bilingual English/Spanish, Customer Service. Respond to patient inquiries. Provide accurate information”
What You'll Achieve.
Fast, accurate response times; High-quality CRM documentation; High patient satisfaction; Consistent compliance with confidentiality; Reliable attendance and responsiveness
Industry & Context.
Problem-solving abilities; Troubleshoot service-related issues; Resolve patient concerns
U.S. Business Hours (LATAM-Friendly), Reliable attendance and responsiveness
What They're Looking For.
Must Have
Minimum 1 year of customer service experience, Fluent communicator in both English and Spanish, High school diploma required, Experience using CRM systems, Experience using Slack, Experience using Zoom, Experience using Phoneail/chat support tools, Communication and problem-solving abilities, High attention to detail and professionalism, Comfortable working remotely during U.S. business hours
Nice to Have
Healthcare, patient services, or medical support experience preferred, Associate’s or Bachelor’s degree preferred, Experience with appointment scheduling, Experience with insurance verification, Experience with medical billing inquiries, Experience supporting customers across Phone, Experience supporting customers across Email, Experience supporting customers across Chat channels, Prior healthcare or patient coordination experience
What You'll Do.
Respond to patient inquiries
Provide accurate information
Deliver patient-first experience
Maintain professional communication
Troubleshoot service-related issues
Coordinate with internal teams
Escalate complex cases
Maintain accurate CRM records
Follow confidentiality practices
Maintain HIPAA-conscious communication
How You'll Work.
Team & Collaboration
Collaborate with internal support teams; Collaborate with operations teams
Communication Scope
Fluent communicator in English and Spanish; Professional communication; Clear communication
Full Job Description
### **Medical Customer Service Representative (Bilingual English/Spanish) – Remote | Patient Support & Healthcare Coordination** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours (LATAM-Friendly) ### **About the Role** At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination. This is a patient-facing role focused on delivering compassionate, accurate, and professional support across: * Phone * Email * Chat You’ll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail. If you’re fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments — this role is built for you. ### **What You’ll Own** ### **Patient Support & Communication** * Respond to patient inquiries across: * Phone * Email * Chat * Provide accurate information regarding: * Appointment scheduling * Medical services * Insurance support * Billing inquiries * Deliver a compassionate, patient-first customer experience * Maintain professional communication during high-volume interactions ### **Issue Resolution & Service Coordination** * Troubleshoot service-related or platform-related issues * Coordinate with internal teams to resolve patient concerns efficiently * Escalate complex or sensitive cases appropriately * Maintain clear communication throughout the resolution process ### **CRM, Documentation & Compliance** * Maintain accurate and detailed CRM records for all patient interactions * Ensure documentation meets: * Quality standards * Compliance requirements * Internal workflows * Follow strict confidentiality and healthcare data security practices * Maintain HIPAA-conscious communication and documentation standards where applicable ### **Team Collaboration & Continuous Improvement**
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