Pavago
Healthcare
MedicalCustomerServiceRepresentative
Neural analysis suggests this role is
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“Medical Customer Service Representative at Pavago. Skills: Bilingual (English/Spanish), Customer service, Patient support, Communication. Respond to patient inquiries via phone, email, and chat in both English and Spanish. Provide accurate information regarding services, appointments, billing, and insurance-related questions”
What You'll Achieve.
Improve patient experience and workflow efficiency; Ensure smooth service delivery and issue resolution; Maintain patient trust and communication clarity; Support workflow efficiency by ensuring accurate scheduling and follow-through; Ensure all documentation meets quality, accuracy, and compliance standards; Maintain organized records and communication history for operational visibility; Support a positive, reliable, and team-oriented remote work environment; Response time and issue resolution efficiency; Accuracy and completeness of CRM documentation; Patient satisfaction and service quality scores; Compliance with confidentiality and data security standards; Scheduling accuracy and follow-through; Consistent attendance, reliability, and communication quality
Industry & Context.
Escalate complex or urgent cases appropriately; Issue resolution efficiency
Ability to work U. S. business hours consistently, Professional remote work setup with reliable internet connection
What They're Looking For.
Must Have
Minimum 1 year of customer service experience, Fluency in English and Spanish (spoken and written), Experience using CRM systems and communication tools such as Slack and Zoom, computer and multitasking skills, Ability to work U. S. business hours consistently, High attention to detail and documentation accuracy, Professional remote work setup with reliable internet connection
Nice to Have
Healthcare experience preferred, Experience in healthcare, medical support, or patient services, Familiarity with appointment scheduling, insurance verification, or medical billing inquiries, Experience supporting patients across phone, email, and chat channels, Exposure to HIPAA or healthcare compliance standards, Experience working with U. S. -based healthcare organizations
What You'll Do.
Respond to patient inquiries via phone
and chat in both English and Spanish
Provide accurate information regarding services
and insurance-related questions
Deliver compassionate
and patient-first communication at every interaction
Ensure patients feel informed
and confident throughout their experience
Maintain professionalism and empathy during sensitive or high-pressure conversations
Assist patients with appointment scheduling
Coordinate with internal teams to ensure smooth service delivery and issue resolution
Escalate complex or urgent cases appropriately while maintaining patient trust and communication clarity
Support workflow efficiency by ensuring accurate scheduling and follow-through
Maintain detailed and accurate patient interaction records within the CRM system
Ensure all documentation meets quality
and compliance standards
Follow HIPAA/confidentiality and data security best practices at all times
Maintain organized records and communication history for operational visibility
Collaborate with team members and leadership to improve patient experience and workflow efficiency
Participate in onboarding
and ongoing development initiatives
Adapt quickly to new systems
and team-oriented remote work environment
How You'll Work.
Team & Collaboration
Collaborate with team members and leadership to improve patient experience and workflow efficiency; Coordinate with internal teams to ensure smooth service delivery and issue resolution; Support a positive, reliable, and team-oriented remote work environment
Communication Scope
Fluent in both English and Spanish with verbal and written communication skills; Deliver compassionate, professional, and patient-first communication at every interaction; Maintain professionalism and empathy during sensitive or high-pressure conversations; Maintain patient trust and communication clarity; Consistent attendance, reliability, and communication quality
Full Job Description
### **Medical Customer Service Representative (Bilingual – English/Spanish)** **Position Type:** Full-Time, Remote **Location:** LATAM Preferred **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a compassionate, detail-oriented, and bilingual Medical Customer Service Representative (English/Spanish) to support patients throughout their healthcare experience. In this role, you will serve as a primary point of contact for patients, helping with appointment scheduling, service-related inquiries, billing support, and general customer assistance across phone, email, and chat channels. This is a fast-paced, patient-facing role that requires empathy, professionalism, strong communication skills, and the ability to handle sensitive information with care and accuracy. We regularly hire for this position as our healthcare support operations continue to grow, making this a strong opportunity for candidates seeking long-term remote stability in a patient-focused environment. ### **What You’ll Own** ### **Patient Support & Communication** • Respond to patient inquiries via phone, email, and chat in both English and Spanish • Provide accurate information regarding services, appointments, billing, and insurance-related questions • Deliver compassionate, professional, and patient-first communication at every interaction • Ensure patients feel informed, supported, and confident throughout their experience • Maintain professionalism and empathy during sensitive or high-pressure conversations ### **Appointment Scheduling & Coordination** • Assist patients with appointment scheduling, confirmations, rescheduling, and follow-ups • Coordinate with internal teams to ensure smooth service delivery and issue resolution • Escalate complex or urgent cases appropriately while maintaining patient trust and communication clarity • Support workflow efficiency by ensuring accurate scheduling and follow-through ### **CRM Documentation & Compliance** • Maintain detailed and
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