The Los Angeles Cancer Network
MedicalAssistantSupervisor
“Medical Assistant Supervisor at The Los Angeles Cancer Network. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Direct, supervise and coordinate the overall operation of the clinic front and back office. Maintain an effective and efficiently run front office operation”
Industry & Context.
Must be able to sit or stand for long periods of time, with occasional walking, Must be able to work in a fast-paced environment, Able to travel to satellite clinics when necessary
What They're Looking For.
Must Have
High School Diploma, Medical Assistant certification, 3-5 years of Medical Assistant experience
What You'll Do.
supervise and coordinate the overall operation of the clinic front and back office
Maintain an effective and efficiently run front office operation
Monitor performance and take appropriate action to produce desired results
Follows policy and procedures outlined by management to ensure standardization of processes across the clinics
Provides feedback to management regarding possible areas of improvement or concern
Ensures up-to-date documentation on patient’s accounts in Electronic Medical Record and Patient Management
Serves as liaison between front office and clinical staff
or any other staff /clinic information directly with Director of Clinical Operations
Monitor daily activities of all front and back-office staff
Monitor weekly overtime reports of front and back-office staff
Reviews weekly schedules of nurses and physicians to ensure patient schedules in accordance with each clinic's requirements
Identifies any potential staffing concerns and brings them to the attention of the manager
Assists in new hire training process
Conducts monthly meetings to review issues
train staff and disseminate information obtained from management
Attends monthly front and back-office meetings and advises Director of Clinical Operations of issues to be addressed
Assures that all staff are properly cross trained to fill in as necessary within each clinic or as required by management
Responsible for annual evaluations and counseling and/or disciplinary process with all front office staff
Reviews weekly requests of time off and coordinates coverage for open positions or covers positions in the event of necessity
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Serves as liaison between front office and clinical staff; Communicates issues, needs, or any other staff /clinic information directly with Director of Clinical Operations; Attends monthly front and back-office meetings and advises Director of Clinical Operations of issues to be addressed; Assures that all staff are properly cross trained to fill in as necessary within each clinic or as required by management
Communication Scope
Good verbal and written communication skills
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