Asian Health Services
Healthcare
MedicalAssistantSupervisor
Neural analysis suggests this role is
optimal for Manager candidates.
“Medical Assistant Supervisor at Asian Health Services. Skills: Clinic operations, Staff supervision, Patient services. Provide supervision and work direction. Coordinate with other departments”
What You'll Achieve.
Assure efficient delivery of patient services; Assure effective delivery of patient services; Improve quality of services provided; Address patient complaints in a timely manner; Address patient complaints satisfactorily; Address patient problems in a timely manner; Address patient problems satisfactorily; Assure high patient satisfaction
Industry & Context.
Problem-solving; Troubleshoot issues
Ability to travel
What They're Looking For.
Must Have
High school diploma or Bachelor's degree and four years of relevant work experience, Two years of relevant work experience in a health care setting, Certified Medical Assistant
Nice to Have
Master's degree preferred, One year medical office experience, Valid California Driver’s License, Bilingualicultural in an Asian language, Commitment to working in the Asian community, Commitment to community health care, Supervisory experience
What You'll Do.
Provide supervision and work direction
Coordinate with other departments
Address workflow issues
Ensure adequate staffing
Communicate protocols
Enforce procedure changes
Implement procedure changes
Conduct staff performance evaluation
Screen job applications
Recommend job applications
Prepare performance improvement plan
Prepare disciplinary action
Consult with HR Director
Monitor staffing budget
Monitor equipment purchases
Monitor supply purchases
Collaborate with supervisors
Maintain appropriate spending
Assess existing system
Accommodate policy changes
Accommodate procedure changes
Enforce clinic policies
Implement clinic policies
Enforce clinic procedures
Implement clinic procedures
Implement quality control
Collaborate with clinics
Collaborate with support services
Collaborate with medical records
Collaborate with membership
Collaborate with administrative staff
Exercise independent decision making
Exercise problem-solving
Improve quality of services
Address patient complaints
Address patient problems
Perform duties of Health Coach
Act as backup support
Report to Units Manager
Report to Nurse Manager
Participate in staff meetings
Conduct monthly meeting
Participate in planning special clinic days
Participate in coordination of special clinic days
Participate in planning agency-wide activities
Participate in coordination agency-wide activities
Recommend strategies to improve clinic operation
Evaluate strategies to improve clinic operation
Order office supplies
Order medical supplies
Uphold service excellence standards
Uphold code of conduct
Ensure HIPAA compliance
Ensure clinic policy compliance
Ensure government regulation compliance
Coordinate back-up coverage
Coordinate work distribution
Coordinate daily assignments
Troubleshoot clinic issues
Screen job applications for hiring
Conduct staff annual performance evaluation
Assist with special projects
Create training materials
Adhere to policy and procedures
Ensure patient privacy
Ensure patient safety
Ensure patient confidentiality
Attend in-service education courses
Supervise Health Coaches
Supervise Unit Clerks
Supervise Unit Specialists
Supervise on-call staff
Prioritize competing interests
Manage competing interests
How You'll Work.
Team & Collaboration
Coordinate with departments; Collaborate with supervisors; Collaborate with clinics; Collaborate with support services; Collaborate with medical records; Collaborate with membership; Collaborate with administrative staff; Work with Human Resources
Full Job Description
## Description Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities. Location: Frank Kiang Medical Center Job Summary: Under the direction of the Clinic Units Manager, provides supervision and work direction to the Health Coaches, Unit Clerks, Unit Specialist, and other on-call clinic staff in Clinic. He/she is responsible for the day-to-day operations of the Units and coordinates with other departments, including Triage, Patient Services Department, Member Services, and the Medical Records Supervisor to address workflow issues and solve problems so that efficient and effective delivery of patient services are assured. ## Essential Job Functions Schedules, assigns, supervises, and reviews the work of the Health Coaches, Unit Clerks, Unit Specialist, and on-call staff, ensures adequate staffing, and coordinates workflow. Orients and trains staff in work procedures, protocols, standards, and Safety/ Security practices. Analyzes develop, updates, revises, communicates, implements, and evaluates protocols that meet licensure, regulatory, and funding requirements. Ensures that changes in the procedure are enforced and implemented by staff. Conducts staff performance evaluation. Screens and recommends job applications for hiring. Recommend and prepare a performance improvement plan, disciplinary action, dismissal, and other personnel actions in consultation and with approval of Units Manager and Nurse Manager and Human Resources. Consults or communicates with Human Resource Director on matters related to
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