MedicalAssistantPrimaryCareScheduler

**Corewell Health is offering a $3,000 sign-on bonus for this opportunity! Sign-On Bonus for External applicants or current CHW MA Apprentice Students only** **About our Practice:** Our Primary Care Practice—serving Internal Medicine, Family Medicine, and Pediatrics—is a busy, patient-centered environment with a strong focus on access, efficiency, and preventive care. We are committed to providing exceptional experiences for our patients while supporting our physicians and Advanced Practice Providers (APPs) as a collaborative care team. **About Outpatient Clinics** Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area. **Scope of work** As a Medical Assistant with Corewell Health, you'll be a member of our clinical support team and work closely with other healthcare professionals to ensure the delivery of the best possible care. You'll be a vital part of our team, making a real difference in the lives of our patients. The **Medical Assistant Phone Position** plays a key role in keeping our clinics running smoothly. This is primarily a **sit-down role** responsible for managing a high volume of incoming phone calls with professionalism, empathy, and attention to detail. The individual in this position serves as a vital connection between patients and the care team. **Key Responsibilities Include:** * Answering high-volume incoming calls in a courteous, compassionate, and efficient manner * Gathering patient concerns, symptoms, and requests and documenting them accurately in the electronic health record * Appropriately routing urgent and non-urgent calls to clinical staff * Communicating normal test results to patients and assisting with prescription refill requests and result routi