One Medical
MedicalAssistant(Float)
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“Medical Assistant (Float) at One Medical. Skills: Medical Assistant, Phlebotomist, Customer Service. Provide an exceptional experience for patients. Provide venipuncture services”
What You'll Achieve.
Deliver exceptional health care to more consumers; Achieve better health outcomes; Deliver a truly exceptional in-office patient experience; Deliver customer-centric solutions
Industry & Context.
Innovative problem solving skills; Problem solving
Float between multiple One Medical locations, Provide support to New Canaan and Darian Commons locations, Location and schedules are subject to change
What They're Looking For.
Must Have
Active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT, Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education OR completed relevant Medical Assistant training by any branch of the armed forces, At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment, customer service skills, written and verbal communication skills, Proficiency in computer technology, Experience working on collaborative, diverse, multi-disciplinary teams, A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care, A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
Nice to Have
additional experience with remote teams a plus
What You'll Do.
Provide an exceptional experience for patients
Provide venipuncture services
Provide clinical support services
Remove barriers to care
Ensure the look and feel of the office lobby are on brand
Be the first point of contact for patients
Provide support as requested by Practice Coordinator
Use C-I-CARE in all patient interactions
Ensure a fluid and positive in-office experience
Perform and assist with extended scope duties
Maintain high standards of in-office care
Answer patient messages
Follow up on lab cases
Assist providers and virtual medical team with clerical duties
Perform all front of house duties
Perform opening and closing duties/daily office upkeep
Maintain the look and feel of patient and employee facing spaces
Organize office spaces
How You'll Work.
Team & Collaboration
Contribute to team development through rounding; Attend team huddles; Participate in team problem solving; Support in office providers with ad hoc asks; Interact with team members
Communication Scope
verbal communication skills; written communication skills; human connection; tactful interpersonal skills
Full Job Description
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Float Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection techniq
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