Age Bold
Healthcare
MedicalAssistant/CareCoordinator(Remote/TelehealthConcierge)
“Medical Assistant / Care Coordinator (Remote / Telehealth Concierge) at Age Bold. Skills: Patient care, Care coordination, Telehealth. Conduct telehealth intake appointments. Assess patient goals”
What You'll Achieve.
Timely onboarding of new patients; High patient satisfaction; Efficient utilization of physician time; Low no-show rate; Prepared patients; Lean, closed-loop communication; Zero gaps in communication
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
Current valid National Medical Assistant Certification, 3+ years direct patient care, 3+ years care coordination, 3+ years digital health, 3+ years allied health/human services, Proven ability to build trust, Proven ability to convey empathy, Track record meeting or exceeding KPIs, Manage high volume patient interactions efficiently, Solution-oriented mindset, Agility to navigate fast-paced environment, Proficiency with EHR/CRM platforms, Proficiency with scheduling systems, Proficiency with telehealth software, Proficiency with remote collaboration tools
Nice to Have
Experience with older adults, Familiarity with insurance benefit structures, Familiarity with prior authorizations, Familiarity with billing terminology, Bilingual or multilingual, Spanish fluency
What You'll Do.
Conduct telehealth intake appointments
Complete clinical screenings
Explain service offerings
Manage telehealth scheduling
Provide technical support
Provide logistical support
Manage prescription logistics
Review provider clinical notes
Ensure patient understanding of care plans
Drive care initiation
Track behavioral goals
Help patients navigate setbacks
Help patients navigate motivational barriers
Serve as primary problem solver
Resolve patient barriers
Escalate issues as needed
Partner with clinical teams
Partner with provider operations
Partner with patient support
Partner with product departments
Participate in process improvement
Participate in feedback loops
How You'll Work.
Team & Collaboration
Clinical teams; Provider operations; Patient support; Product departments
Communication Scope
Verbal communication; Written communication
Applying for this Medical Assistant / Care Coordinator (Remote / Telehealth Concierge) role?
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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