MedicalAppointmentClerk

Coho Integrated Solutions is seeking a reliable and detail-oriented Medical Appointment Clerk to support clinic operations at MacDill Air Force Base in Tampa, Florida. MacDill AFB operates one of the largest Air Force medical facilities, serving more than 30,500 enrollees, including approximately 24,100 Total Force servicemembers. Provides all personnel necessary to perform appointment clerk services as defined below. Services shall be performed in accordance with applicable DoD regulations, TRICARE policy, HIPAA requirements, and local Medical Treatment Facility standard operating procedures. Responsibilities (include but are not limited to): Schedule medical appointments via telephone, secure messaging, and other approved communication methods in accordance with local appointing guidelines. Support Primary Care Manager (PCM) by-name processing and ensure appropriate access-to-care timeframes when allocating standard appointment types. Maintain appointment schedules using Government computer systems including Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS. Validate patient eligibility through the Defense Enrollment Eligibility Reporting System (DEERS) and update demographic information as required. Register new patients into the system when necessary, including newborns. Maintain accurate and up-to-date patient schedules, logs, and appointment records. Utilize Government system tools and standard protocols (detail codes, freezing slots, TRICARE Online usage) to manage appointment slots, rescheduling, and cancellations. Contact patients to schedule, reschedule, or cancel appointments as needed. Prepare and distribute appointment reminders, no-show notifications, and reschedule/cancellation notices via phone or form letters. Create and deliver telephone consult messages (t-cons) to Primary Care Managers and clinic nursing staff in accordance with established clinic procedures. Essential Job Qualifications and Requirements: Citizenship: Proof of US Citize